Mortgage Collection Supervisor jobs in New London, CT

Reporting Relationship

• Constantly and consistently demonstrate the standards of behavior including adherence to the Forbes 5-Star standards.
• Pro-actively greet guests warmly and provide pleasant and comfortable dining experience at the pace dictated by the guests.
• Maintain a current knowledge of menu items, basic ingredients, and preparation methods in order to be able to pro-actively describe selection options as well as answer guest questions.
• Be prepared to offer recommendations
• Familiarity and basic knowledge of wine, beer, spirits, and wine pairings.
• Communicate effectively with all levels within the food and beverage staff including the culinary team to ensure guest experience is as enjoyable and effortless as possible.
• The server where appropriate, are expected to interact with VIPs, Ownership and Guests on behalf of the resort and assist the staff with the proper handling of special requests.
• Engage guests with a pleasant greeting, explain specials offerings and accurately prepare food and drink orders in accordance with dining service standards.
• Timely and accurately input guest order into system to ensure kitchen can prepare orders in a manner that ensures proper pace of service is maintained.
• Deliver meal items to the table in a professional, comfortable, and pleasant manner.
• Evaluate the dining experience of guests in order to ensure the proper timing of clearing (china, glass and silver) and the appropriate servicing of the following course.
• Assist team in clearing used items as necessary to ensure proper pace of service is maintained.
• Present final invoice in a pleasant and friendly manner with instructions about how the check will be handled.
• Provide a warm farewell and invite guests to return soon.
• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

• Fluency in English both verbally and in writing
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement as interpreted by the management
• At least 2 years of work experience that can be demonstrated to be applicable to the duties listed in this job description.
• Experience in the luxury hospitality industry is preferred
• Follow directions
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent company data