Mortgage Collection Supervisor jobs in San Francisco, CA
Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Mortgage Collection Supervisor jobs
- The Barnes San Francisco, Tapestry Collection
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San Francisco, CA
FULL_TIME
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A historic landmark dating back to 1908, The Barnes Union Square Hotel is a guest’s urban retreat paired with refined elegance. Located by San Francisco’s Union Square, right across from the famous Powell Street Cable Car, you will easily get to work via BART and witness the Bay’s daily hustle and bustle.
Compensation: $25.00-$28.00 per hour
Job Overview: Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.
Responsibilities and Duties:
- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service representatives in details of work. Observe performance and encourage improvement.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, traveler checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for guest service representatives and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and identifying the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Summon guest service personnel for assistance to escort guest to their rooms as appropriate.
- Prepare daily forecast of expected arrivals and departures.
- Provides safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock. File access slips in box.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Perform other related duties as assigned.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to listen effectively and to speak English clearly.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and continuously perform behind the front desk.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Ability to analyze and make judgments.
Other Expectations:
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations and procedures to maintain a safe environment
PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS
SPIRE HOSPITALITY PARTICIPATES IN E-VERIFY
Behaviors
Preferred- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- 1 Month Ago
- Mortgage Calculator Company LLC
-
San Francisco, CA
PART_TIME,FULL_TIME
- The Mortgage Calculator is currently hiring Mortgage Loan Originators licensed in the state of California! We provide loan officers with the technology, training, support, and the leads needed to succ...
- Just Posted
- Mutual of Omaha Mortgage
-
San Mateo, CA
FULL_TIME
- This is a great opportunity to launch your career into the reverse mortgage industry with our 12-month development program.Come join the winning team, with over 100 years of success and stability. We ...
- 1 Month Ago
- Campaign for Moe Jamil for San Francisco District 3 Supervisor
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San Francisco, CA
FULL_TIME
- We are seeking a highly motivated individual to join Team Jamil. As a Campaign Manager, you will be responsible for managing field operation, voter outreach, media content and more. This position play...
- 14 Days Ago
- Campaign for Moe Jamil for San Francisco District 3 Supervisor
-
San Francisco, CA
FULL_TIME
- We are seeking a highly motivated individual to join Team Jamil. As a Campaign Manager, you will be responsible for managing field operation, voter outreach, media content and more. This position play...
- 14 Days Ago
- Young Electric + Communications
-
San Francisco, CA
PART_TIME
- Exciting Opportunity Alert! Join Our Team as a Collections Specialist Are you ready to take charge of your career in a dynamic environment? Young Electric, a leading electrical contractor in vibrant S...
- Just Posted
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