Mortgage Credit Supervisor jobs in the United States

Job Summary:

The Mortgage Operations Supervisor will oversee the daily operations of the mortgage department, ensuring the efficient preparation, validation, and processing of mortgage loan files. This role will coordinate between loan officers, underwriters, and support staff, ensuring smooth operations from the initial loan request through to closing. The supervisor will manage a team responsible for member interactions, document collection, and loan packaging, while maintaining compliance with organizational and regulatory guidelines.

The Mortgage Operations Supervisor will be the primary point of contact for staff throughout the mortgage process, including member equity loans and equity lines of credit.

Key Responsibilities:

• Oversee and manage the preparation of loan files for scanning, system entry, and proper storage.
• Supervise the preparation of release documents and ensure all required signatures and documentation from members are collected in a timely manner.
• Validate loan data, examine documentation, and identify potential risks for underwriter review.
• Ensure approved transactions are fulfilled within delegated authority.
• Supervise day-to-day operations of the mortgage team, ensuring deadlines are met and processes are followed.
• Assist staff in facilitating loan requests from start to finish and provide coaching and development to ensure top performance.
• Handle escalated issues with members, providing high-level service and resolution.

Skills and Qualifications:

• Strong understanding of mortgage loans, including member equity loans and equity lines of credit.
• Experience with loan systems, such as the Encompass system, is a plus.
• Excellent computer skills, including word processing and spreadsheet functions.
• Ability to manage significant amounts of detailed information with accuracy, confidentiality, and timeliness.
• Strong interpersonal skills with the ability to interact professionally with members, potential members, and staff.
• Proven ability to multi-task effectively between managing operations, supporting officers, and supervising staff.

Attributes:

• Highly organized and able to manage time effectively to meet deadlines.
• Independent and proactive, capable of working both autonomously and as part of a team.
• Open to continuous learning, with a mindset that embraces challenges and change.
• Positive attitude with a strong focus on relationship building and professional development.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Mortgage Industry: 1 year (Preferred)

Equal Opportunity:

Illinois State Credit Union is committed to providing equal opportunity for all employees and applicants, ensuring a diverse and inclusive work environment. This position will be filled based on previous experience and qualifications.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Bloomington, IL 61704 (Required)

Ability to Relocate:

• Bloomington, IL 61704: Relocate before starting work (Required)

Work Location: In person