Mortgage Credit Supervisor jobs in Raleigh, NC

WHAT You’ll Do:

• Assist members and staff with inquiries or questions regarding their mortgage loan.
• Open and distribute all incoming mail for the Mortgage Loan Servicing post office box.
• Post mail-in payments: mortgage, and mortgage loan payoffs.
• Assist in corrections/reversals of payments as needed.
• Balance daily postings including end of day processing for check scans.
• Provide payoff quotes.
• Complete written requests for Mortgage verifications.
• Scan relevant documents into member records.
• Assist members and staff with inquiries or questions regarding the above functions.
• Respond promptly and accurately to all requests, internal and external.
• Monitor unapplied report daily and post appropriate transactions.
• Assist in other mortgage servicing functions as needed.
• Perform other duties and projects as assigned.

WHAT You’ll Need:

• High School degree or equivalent related experience.
• 2 years’ experience in a financial or retail service industry with exposure to customer/member service.
• Experience in a mortgage servicing environment with exposure to direct borrower communication preferred.
• Experience in credit union industry preferred.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• English and Spanish Fluency required.
• Ability to work effectively independently as well as with others, under minimal supervision. Willingness to learn new things.
• Ability to work under pressure, meet deadlines, and multi-task effectively.
• Keen attention to detail.
• Ability to handle high volume work while maintaining accuracy.
• Excellent customer service, verbal, and written communication skills.
• Mathematical skills including calculating figures and amounts such as interest and percentages.
• Knowledge and understanding of credit union policy, terminology and acronyms commonly utilized in the day-to-day communication with staff, policymakers, and others involved in the credit union industry.
• Proficiency with Microsoft Word and Excel.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"

Compensation:
Competitive nonprofit compensation, based on experience, plus a generous benefits package.

About Us:
Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.64 billion in assets and serving more than 91,000 members in 37 branches – eight in Florida, 22 in North Carolina, six in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 40 years, the National Center for Community Self-Help and its affiliates have provided more than $10.5 billion in financing to help more than 150,000 borrowers buy homes, start, and grow businesses, and strengthen community resources. For more information, please visit www.self-help.org.