Mortgage Loan Quality Assurance Representative ensures that the mortgage loan processes meet company standards and guidelines. Monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Being a Mortgage Loan Quality Assurance Representative documents improper loan contracts and appraisals. Requires a high school diploma or equivalent. Additionally, Mortgage Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Mortgage Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Mortgage Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Summary of Duties: The Loan Originator position requires maintaining minimum production standards, progressing towards exceeding those minimums.
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Essential Duties:
Other Duties:
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Qualifications (Education, Experience, and Skills):
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Fair Lending Responsibilities:
The Company is committed to fair lending principles and compliance with fair lending laws. Associates will exercise consistency, equal treatment and fairness toward all consumers during the performance of their jobs. Each Associate is held accountable for adherence to fair lending laws and principles in the performance of their job responsibilities. In the event that fair lending deficiencies are observed or noted in the Associates job performance, that Associate is subject to disciplinary actions and/or additional training to correct the deficiency.
Working Conditions:
General office equipment with climate control. The noise level in the work environment is moderate.
Physical Requirements:
Primary functions require the physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. Ability to lift up to ten (10) pounds. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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