Mortgage Loan Servicing Clerk, Sr. performs administrative tasks to support the mortgage loan servicing group. Reconciles additions and disbursements of escrow accounts, processes payoffs, and reviews documents for accuracy and completeness. Being a Mortgage Loan Servicing Clerk, Sr. requires a high school diploma or its equivalent. Typically reports to a supervisor. The Mortgage Loan Servicing Clerk, Sr. gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Mortgage Loan Servicing Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Responsible for coordinating workflow of assigned work teams within the Loan Servicing Department. Assist Supervisors within the Loan Servicing Department by directing the daily operational activities and problem solving. Demonstrate a commitment to both internal and external customer service standards and act as a role model to staff. Assist in the development and implementation of policies and procedures related to the job functions; monitor and perform required controls; perform specialized operational duties and complex functions associated with specific loan products; complete daily duties related to these products. Serve as a backup resource for all job duties of assigned work team. Serve as a direct resource for loan servicing specialists and supervisors.
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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