Mortgage Loan Servicing Manager jobs in Bremerton, WA

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News and Bellingham Alive.

We welcome applicants from all backgrounds – our diversity makes us stronger. In 2023, we will celebrate our first 100 years of service.

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Are you who we’re looking for?

• You are computer savvy and able to pick up technical procedures
• You are a fast learner
• You take pride in the accuracy of your work
• You have strong collaboration and communication skills
• You have a positive demeanor
• You have great attention to detail
• You provide excellent customer service, especially over the phone
• You have a High School Diploma or Equivalent
• You, preferably, have some Mortgage (or related) experience (preferred but not required)
• You, preferably, have used Encompass before (preferred but not required)

The Job:

The Mortgage Loan Processor (MLP) position is a great doorway into a career in the Mortgage field. This is the perfect position for someone who is interested in mortgage lending and may not have previous experience. In this position you will assist the Loan Officer with requests and tasks needed to complete and process applications. The MLP acts as a liaison between Loan Officer and Underwriter, double-checking lending guidelines and all essential prior-to-document conditions before and after approval. Their role is to make sure the loan application is free of mistakes and includes all essential information the Underwriters need to perform a risk assessment.

As a MLP, your day-to-day goal will be to move loan files through the loan process as timely and as precisely as possible. You will review the loan application, verify its accuracy, compare it to the information in the system and if there are any missing documents you will reach out and get them signed by the customer. The MLP also orders the appraisal, title/escrow, the flood determination and gathers any additional documentation to ensure the application is complete.

You will thrive in this position if you have strong attention to detail, are very organized, computer proficient and have strong communication skills. Good MLPs are able to spot mistakes and missing information. They notice when information looks out of place or certain documents are missing from the clients file. The MLP will be the liaison between the Loan Officers, Underwriters, and customers, so having clear and respectful communication will be vital. This is a perfect position for someone who takes ownership in their work and understands how their actions affect the team and overall process. We are looking for someone who holds themselves accountable and who is willing to learn and grow. This is a perfect role for someone who loves to provide great customer service but prefers to do so over the phone or email.

Join our team and it will be our goal to help you learn and grow as much as possible! This is an amazing opportunity to learn a lot about Mortgage regulations, processes, and procedures. This position is a great career path into being a Loan Officer, Underwriter or Loan Closer etc.

Pay Range

• The pay range for this position is $21.00 - $35.69
• The typical hiring range for this position is $21.00– $24.09
• The incentive plan for this position is the Mortgage Support Incentive plan. At the end of each quarter a pool based on the equivalent of 3 basis points on the closed loan volume for each milestone achieved in that quarter is split among the eligible employees on the mortgage support team.
  
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

Experience

• 1 year(s): Preferably, have used Encompass before (preferred but not required)
• 1 year(s): Preferably, have some Mortgage (or related) experience (preferred but not required)

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)