Mortgage Loan Servicing Manager jobs in Elkhart, IN

Position Summary:  Via Credit Union is seeking a Mortgage Loan Originator to meet with members and potential members in person or over the phone to take mortgage loan applications, collecting accurate information necessary to determine if a mortgage application will be approved under secondary market guidelines; assess member’s needs to advise them of other services offered by Via Credit Union.  The Mortgage Loan Officer will develop mortgage loan business by building and maintaining relationships with members, realtors, and affiliates, spending approximately 20-50% of the work week traveling within the community/county/field of membership.  Via Credit Union is open Tuesday - Saturday (noon) .

Field of membership counties:  Blackford, Delaware, Grant, Hamilton, Howard, Huntington, Kosciusko, Madison, Miami, Tipton, Wabash, and Wells 

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Reasonable Accommodations Statement:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions:

• Attend networking functions to increase the awareness of ViaCU’s mortgage services in field of membership counties, these functions may occur outside of Via CU’s normal business hours.
• Develop and maintain industry relationships by calling on and visiting local real estate agents and affiliates in all of the field of membership counties; Be an active affiliate member with local realtor associations.
• Respond to inquiries by members and prospective borrowers in a timely manner. Assess members’ needs and answer questions related to the mortgage process. Introduce them to the features and benefits of products and services that meet their needs.
• Collect, review, and analyze all required data and documents relative to the mortgage loan applications, gather additional data when necessary, verify with the applicant for accuracy.
• Accurately input mortgage loan applications into loan origination software. Provide member with next steps and contact information of ViaCU department personnel.
• Use sound judgement based on established guidelines when accepting loan applications and strictly adhere to federal regulations and ViaCU policies and procedures.
• Mentor and assist the mortgage team throughout the loan process.
• Communicate with members and realtor as needed during the application process. Also serve as a liaison between members and other departments as needed.
• Serve as the closer for internal home equity lines of credit; attend loan closing at title companies.
• Maintain knowledge of secondary market requirements, including PMI and Conventional, FHA, VA, USDA loan types.
• Maintain working knowledge of multiple loan origination software programs. Stay current on all Federal and State Regulations, such as TRID and other regulatory requirements governing the mortgage process.
• Other duties and special projects as requested by management.

Skills & Abilities:

Education:  High School Diploma or equivalent

Experience: Prior sales or lending experience and/or 2 years prior loan Originator experience preferred.

Computer Skills: Basic computer skills including Word and Excel ; must work with various technologies.

Certifications & Licenses: 

• Must be eligible to register with the Nationwide Mortgage Licensing System and Registry.
• Must maintain registration with NMLS as a registered Mortgage Loan Originator
• Valid Driver’s License must be insurable, and have reliable transportation.
• Notary Public or must be eligible to secure within 4 weeks.

Position Expectations:

• Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Demonstrate ability to take care of the members’ needs while following company procedures.
• Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
• The ability to formulate sound decisions using the available information.
• Act as a role model within and outside of the department.
• Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
• Excellent organizational skills and initiative to improve processes.
• Communicate regularly with department head about issues.
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

Benefits Summary:

Health, Life & Disability Coverage

• Affordable medical, dental, and vision (employer co-pay)
  • Prescription Drug Plan included in the medical insurance
  • Employee Assistance Program included in the medical insurance
• Flexible Spending Account – Dependent Care & Unreimbursed Medical
• Basic Life Insurance (employer paid)
• Voluntary Life & AD&D
• Long Term Disability (employer paid)
• Travel AD&D (employer paid

Paid Time Off

• Vacation
• Sick: 72 hours annually
  • Unused hours rolled over to a Sick Bank
• Personal: 16 hours annually
• Free Saturday (after 1 year)
• Holidays: 9 paid holidays
• Community Service Day: Employer paid
• Bereavement Pay

Financial & Retirement Planning

• Competitive Pay
• Annual Performance Reviews
• 401(k):
  • Safe Harbor Non-Elective (employer paid)
  • Elective Deferral: Employee contribution, minimum of 1%
  • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
  • Discretionary Profit Sharing

Physical Demands:

N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently)  Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5 hrs/day)

Occasionally:  Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently:  Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly:  Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable:  Crawl

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members.  The noise level in the work environment is usually moderate.