Mortgage Loan Servicing Manager jobs in North Carolina

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies”

As a Loan Servicing Manager in Wholesale Lending Services (WLS), you will be in a senior leadership role responsible for leading a lending services organization primarily based in Charlotte, NC.  The North America (NA) Loan & Agency group is responsible for a broad spectrum of responsibilities of an operational nature in relation to syndicated credit facilities where the firm has been appointed Administrative Agent. This client facing group is responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated and evolving lending environment, the role of the Administrative Agent is dynamic, highly visible, multi-faceted and deadline driven. 

Job Responsibilities

• Lead a core production team of approximately 5 employees responsible for supporting ongoing Loan Servicing functions (borrowings, payments, cash management and reconciliation, loan administrative inquiries, client documentation review, etc.)
• Build and cultivate strong cross-LOB relationships with key stakeholders across the firm, operating as an ambassador for Loan & Agency and WLS more broadly 
• Support various lines of business across the Commercial Bank, Corporate & Investment Bank, and Asset & Wealth Management
• Act as an escalation contact for both client and syndicate members (bank and non-bank lenders)
• Maintain strong oversight of the risk & control environment; representing WLS in various firm-wide risk forums, audit cycles, and operational risk deep dives
• Identify and drive implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients
• Partner with Operational Excellence team to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements

Required Qualifications, Capabilities and Skills 

• 3 years financial services experience gained at a top tier financial institution  
• 3 years commercial loan experience
• Outstanding leadership qualities
• Exceptional communication skills
• Strong client service focus
• Acute awareness of operational risks occurring throughout the lending lifecycle
• Proven track record in thinking/acting strategically to influence complex business decisions globally

Preferred qualifications, capabilities, and skills

• Syndicated loan product experience, including LIQ experience
• Experience managing and developing high-performance teams through continuous training and dynamic coaching 
• Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues
• Aptitude to ensure timely group delivery and execution of all daily controls/adherence to KPI targets
• Fosters a collaborative team environment within and across functional organizations
• Strong presentation skills to senior management forums, executive committees & control groups 
• Excellent organizational and influencing skills to drive and implement change across teams & regions

This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home, which is subject to change. 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

This position is not eligible for H1B or Sponsorship