Mortgage Operations Specialist coordinates the company's entire mortgage lending operations and activities. Reviews, analyzes and modifies overall operational systems and procedures relating to the mortgage lending function. Being a Mortgage Operations Specialist develops activities within the mortgage lending operations area and coordinates those activities with other functional areas. Monitors operations to ensure they are within budget. Additionally, Mortgage Operations Specialist provides recommendations for improvements in processes. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Mortgage Operations Specialist has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. To be a Mortgage Operations Specialist typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)
About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.
About the Role
We’re seeking a bilingual Customer Service Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate can shift seamlessly between the responsibilities of the Customer Service and Collections teams as needed.
Responsibilities
Ideal Background
Minimum Qualifications
Benefits
Job Type: Full-time
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Work Location: In person
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0 Mortgage Operations Specialist jobs found in Surprise, AZ area