Mortgage Payment Processing Clerk jobs in Columbus, OH

CLASSIFICATION PURPOSE:

The primary purpose of the Deputy Clerk Supervisor classification is to manage activities and workflow of assigned staff.

JOB DUTIES:

Provides direct supervision to work unit to coordinate activities, provide work direction, oversee training of staff, and to maintain routine, procedural matters. Interprets and reviews work product of unit for accuracy. Provides feedback and makes corrections and adjustments, as necessary. Monitors and provides informational assistance to internal and external customers and stakeholders in-person, on the phone, or electronically.

Performs various clerical and administrative duties including but not limited to proofreading, sorting, filing, answering phone and e-mail inquiries, updating records, verifying information, copying, and printing. Compiles, interprets, and distributes data, logs, and information related to the business, as directed. Position handles legal and non-legal documents that may require notarization, issuance, retention, or disposal in accordance with the proper procedure.

Designs and implements work procedures, reports unit status and progress to management and coordinates work with agencies served to ensure customer satisfaction. Position may serve as a cashier and validate money from payment of fees as required for various transactions. Meets cash balancing standards, if applicable. Uses various electronic systems or those otherwise defined in division procedures. Maintains regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

MAJOR WORKER CHARACTERISTICS:

Knowledge of employee training & development; supervision; office practices & procedures; agency policy & procedures; government structure & process. Skill in work processing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; understand system of procedures; apply principles to solve practical, everyday problems; interpret a variety of instructions in written, oral, picture or schedule form; define problems, collect data, establish facts & draw valid conclusions.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:

Highschool diploma or GED with one (1) year customer service, office administration, or related experience; or any equivalent combination of training and experience.

Additional Requirements

No special license or certification is required.

Supervisory Responsibilities

Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, and to recommend and approve the transfer, promotion, or salary increase of other employees.

UNUSUAL WORKING CONDITIONS:

This is an unclassified position that serves at the pleasure of the Clerk of Courts.