Mortgage Payment Processing Clerk jobs in Muncie, IN

This is a collections position.

THE ROLE:

Your day-to-day will consist of entering payments into an account recovery management system, uploading new accounts to our system, preparing and sending letters daily, answering phones and transferring consumers to appropriate members of the team, managing account information, taking payments in-person and over the phone, and other duties as assigned. This is a full time position (40 hours) from 8 AM to 4:30 PM, Monday-Friday.

DUTIES AND RESPONSIBILITIES:

Entering payments and appropriate information into our recovery management system.

Entering new accounts from original creditors.

Preparing and sending letters on a daily basis.

Processing mail returns.

Preparing daily totals and balancing debits, credits, and reversals.
Making daily deposits.
Answering phones and transferring to the appropriate party.

File and pull paperwork as needed.

Take in-person and over the phone payments.

Following all policies and procedures as set forth by management.

Following all state and federal regulations for debt collections.

Other duties as assigned.

REQUIREMENTS:

Knowledge of or ability to learn Microsoft systems and platforms (Teams, Word, Excel).

Ability to calculate debits, credits, and reversals.

Time management.

Verbal communication.

Ability to multitask.

Ability to work independently and as a team member.

Customer service experience.

High School diploma or GED.

Job Type: Full-time

Pay: From $13.00 per year

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Experience:

• Office: 1 year (Required)

Ability to Relocate:

• New Castle, IN 47362: Relocate before starting work (Required)

Work Location: In person