Mortgage Quality Assurance Auditor jobs in Brandon, FL

Mortgage Quality Assurance Auditor monitors and ensures procedures regarding mortgage loans are being met according to company guidelines and policies. Determines non-compliant operations and documents details. Being a Mortgage Quality Assurance Auditor provides management with reports and recommends improvements. May require a bachelor's degree. Additionally, Mortgage Quality Assurance Auditor typically reports to a manager or head of a unit/department. The Mortgage Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Mortgage Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Quality Assurance Auditor
  • Safepoint MGA, LLC
  • Tampa, FL FULL_TIME
  • Job Summary
    As a Customer Service Quality Assurance Auditor, you will ensure that our customer service meets and exceeds expectations. You will be responsible for monitoring, evaluating, and analyzing customer interactions to ensure adherence to company standards and compliance guidelines.

    Duties and Responsibilities
    • Monitor customer service interactions, including phone calls and live chat, to assess quality and adherence to established standards
    • Develop and implement quality assurance processes and procedures to enhance the overall customer service experience
    • Analyze customer feedback and employee metrics to identify trends, patterns, and areas for improvement
    • Collaborate with Underwriting and Service Managers to develop training programs and resources to address identified areas for improvement
    • Generate reports and metrics to track quality assurance performance and trends over time
    • Other projects and duties as assigned

    Essential Functions
    • Ability to communicate verbally and in writing
    • Ability to screen phone calls and chat transcriptions
    • Ability to analyze data and reports and draw conclusions
    • Ability to adhere to attendance schedule on-site

    Qualifications
    • 2-3 years’ experience in Quality Assurance or Auditing roles
    • 4-5 years’ experience in Customer Service or Call Center roles
    • Experience in corporate training preferred
    • High School Diploma or equivalent
    • Proficiency with Microsoft Office products required
    • Ability to work independently in a fast-paced environment
    • Detail-oriented and exceptionally organized
    • English and Spanish speaking and writing skills desired

    Physical requirements
    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms

    Working conditions
    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.


    Compensation and Benefits
    We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
    • Prof. Development and Educational Assistance Programs
    • Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
    • 15 Paid Time-Off Days
    • 3 Discretionary Days
    • 5 Parental Leave Days
    • 5 Jury Duty Days
    • 5 Bereavement Days
    • 8 Company Paid Holidays
    • Health Insurance
    • Dental Insurance
    • Vison Insurance
    • Short and Long Term Disability Insurance (company paid premium)
    • Flexible Spending Accounts with Company Contribution
    • Health Savings Accounts with Company Contribution
    • Employee Life and AD&D Insurance
    • Dependent Life and AD&D Insurance
    • Company paid AAA Membership
    • Company paid Identity Theft Protection
    • Other Ancillary Insurance Benefit Programs
    • And more…

    Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.
  • 4 Days Ago

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Quality Assurance Technician
  • Trulieve
  • Tampa, FL FULL_TIME
  • “Trulieve Grows One Patient at a Time” If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desi...
  • 20 Days Ago

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Quality Assurance Data Processor
  • Vortex Companies
  • Tampa, FL FULL_TIME
  • The Vortex Companies, LLC deliver cutting edge trenchless technologies and turnkey services to make the worlds water cleaner. We cost effectively renew water, sewer, and industrial infrastructures. We...
  • 21 Days Ago

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Quality Assurance Specialist
  • Molekule
  • Lakeland, FL FULL_TIME
  • "Best Places to Work 2021" -SF Business Times Molekule is a science and clean technology start-up that has completely reinvented the air purifier using a revolutionary new technology. Powered by 20 ye...
  • 21 Days Ago

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Quality Assurance Associate
  • Randstad@Work
  • Auburndale, FL FULL_TIME
  • Salary: $16 per hour none Reference: 1004308-2 This randstad at work job gives you the power to choose the job you want and complete hiring documents right from your smartphone so you can start faster...
  • 1 Day Ago

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QUALITY ASSURANCE MICROBIOLOGIST (US)
  • Treatt
  • Lakeland, FL FULL_TIME
  • The Quality Assurance (QA) Microbiologist plays a pivotal role in upholding our product quality standards by actively supporting the Quality Management System. This position primarily focuses on inves...
  • 1 Day Ago

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0 Mortgage Quality Assurance Auditor jobs found in Brandon, FL area

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1st Shift Quality Control Inspector
  • Express Employment Professionals - Bradenton
  • Bradenton, FL
  • We are currently searching for hard-working Quality Control Inspectors for a position in the Bradenton/Sarasota area. Du...
  • 4/25/2024 12:00:00 AM

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2nd Shift Quality Control Inspector
  • Express Employment Professionals - Bradenton
  • Bradenton, FL
  • We are currently searching for hard-working Quality Control Inspectors for a 2nd Shift position in the Bradenton/Sarasot...
  • 4/25/2024 12:00:00 AM

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Quality Inspectors and Rework/Soldering Technicians
  • Kelly
  • Seminole, FL
  • A New Manufacturing Facility in Seminole is hiring. Quality Inspectors and Rework/Soldering Technicians Think the best j...
  • 4/25/2024 12:00:00 AM

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Quality Inspector
  • The Kemtah Group
  • Oldsmar, FL
  • A Quality Inspector job is currently available at Belcan in Oldsmar, FL 34677. This is a full-time direct position with ...
  • 4/24/2024 12:00:00 AM

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Quality Inspector
  • IMS People
  • Saint Petersburg, FL
  • Job Description Job Description Job Title: Quality Inspector Location: St. Petersburg, FL Duration: Long term Position P...
  • 4/24/2024 12:00:00 AM

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Quality Inspector I
  • Jabil Inc.
  • Saint Petersburg, FL
  • At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's...
  • 4/24/2024 12:00:00 AM

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Customer Service Quality Assurance Auditor
  • Safepoint MGA, LLC
  • Tampa, FL
  • Job Summary As a Customer Service Quality Assurance Auditor, you will ensure that our customer service meets and exceeds...
  • 4/22/2024 12:00:00 AM

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Quality Inspector
  • Leonardo DRS, Inc.
  • Largo, FL
  • Perform inspection activities, to assess conformance of products to the design as defined by the engineering drawings an...
  • 4/22/2024 12:00:00 AM

Brandon is an unincorporated community and census-designated place (CDP) in Hillsborough County, Florida, United States. It is part of the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area. As of the 2010 census, the CDP had a population of 103,483, up from 77,895 at the 2000 census. Brandon's census boundaries include Palm River-Clair Mel to the west across U.S. Route 301, Valrico to the east, Riverview and Bloomingdale to the south, and East Lake-Orient Park, Mango, and Seffner to the north. Brandon is 11 miles (18 km) east of downtown Tampa and 14 miles (23 km) southwest of Plan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Quality Assurance Auditor jobs
$50,442 to $67,793
Brandon, Florida area prices
were up 1.1% from a year ago

Mortgage Quality Assurance Auditor in Hialeah, FL
On average, an Associate Degree is the highest level of education for a Mortgage Quality Assurance Auditor.
February 01, 2020
Mortgage Quality Assurance Auditor in Santa Ana, CA
Everyone has failed, so don't play dumb or claim you've never messed up As Mortgage Quality Assurance Auditor.
January 21, 2020
Mortgage Quality Assurance Auditor in Daytona Beach, FL
Then, try to pull out strengths and traits you haven't discussed in other aspects of the interview As Mortgage Quality Assurance Auditor, such as your strong work ethic or your willingness to pitch in on other projects when needed.
January 02, 2020