Mortgage Quality Assurance Auditor monitors and ensures procedures regarding mortgage loans are being met according to company guidelines and policies. Determines non-compliant operations and documents details. Being a Mortgage Quality Assurance Auditor provides management with reports and recommends improvements. May require a bachelor's degree. Additionally, Mortgage Quality Assurance Auditor typically reports to a manager or head of a unit/department. The Mortgage Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Mortgage Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Position Title : Quality Assurance Evaluator
Reports To : Supervisor of Quality Assurance and Manager of Compliance & Quality Assurance
Summary
The Quality Assurance Evaluator evaluates call recordings in support of client expectations and departmental goals on the care line of business.
The Evaluator will document the call results and provide feedback along with trend analysis. The Evaluator will fairly and consistently review the calls to ensure that customer service is delivered at its highest level at all times.
The Evaluator is also responsible for attending client calibrations to gather information relevant to their job function and actively participate during calibration sessions.
To ensure a full understanding of client specifics and expectations, Quality Assurance Evaluator will take live calls as a part of the training program.
Essential Functions
Supervisory Responsibilities / Accountabilities
This position does not have Supervisory Responsibilities / Accountabilities.
Minimum Qualifications
Working Conditions
Physical Requirements
General office environment physical requirements such as sitting for long periods of time, extensive use of computers and keyboards.
The position description is intended to list the primary functions and requirements of the role, and is not all-inclusive.
Other responsibilities may be assigned. The position description is subject to change in order to meet the needs of the business.
Last updated : 2024-03-05
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0 Mortgage Quality Assurance Auditor jobs found in Jacksonville, FL area