Mortgage Quality Assurance Manager jobs in Fayetteville, NC

QUALITY ASSURACE MANAGER

The Quality Assurance Manager at Mary Mack’s is responsible for company-wide quality, safety, and compliance. This person plays a critical role to ensure efficient programs are in place, assessed, and improved while promoting the purpose, vision, & fundamentals of the company.

Core Responsibilities

• Responsible for all aspects of food regulatory duties within Mary Mack’s such as Food Safety Modernization Act and serve as the SQF Practitioner
• Oversee SQF, FSMS, HACCP, and GMP programs and ensure compliance
• Communicate and manage product safety and regulation requirements
• Work with third-party consultants
• Maintain the various Quality Assurance files, including internal audits, supplier assessment documentation
• Develop and maintain standard operating procedures to uphold AQLs
• Handles compliance with regulatory standards, systems, processes and standard operating procedures
• Ensure products are produced to conform with company safety guidelines
• Work with third-party domestic and international testing and product inspection firms to ensure standards are met
• Conduct internal audits and coordinate recall/market withdrawal activities
• Prep, in conjunction with other departments, when necessary, for regulatory audits and 3rd party audits
• Review all product related artwork to ensure it meets local food regulations and internal requirements
• Partner with Operations and R&D to review customer complaints. Troubleshoot and identify root causes of complaints and implement corrective actions
• Conduct product testing and review product defects and submit for defect analysis
• Assess and approve raw material suppliers. Confirm suppliers adhere to all legal requirements and documentation is up-to-date (SQF certifications, Proposition 65, ETL, etc.)
• Conduct regular compliance meetings and training programs
• Assist management with all third-party and government agency audits

Supervisory Responsibilities

This job does not have supervisory responsibilities

Qualifications

The following attributes are required:

• Previous management or team lead experience
• Understanding of quality assurance concepts and best practices
• A passion to strive for perfection
• Be a self-starter and results-driven
• Possess a keen eye for detail
• Ability to set and meet project goals and timelines
• Be extremely organized and detail oriented
• Maintain a high level of compassion, integrity, and confidentiality
• Excellent verbal and written communication skills
• Advanced computer skills with intermediate to expert level knowledge of Microsoft Word, Excel, Google Sheets, and Google Docs

The following attributes are desired:

• Experience in quality assurance or quality control
• Experience in an FDA regulated food environment
• Knowledge of beverage production
• Experience in product testing, inspection, and/or regulation
• PCQI training
• Prior experience developing standard operating procedures
• Prior experience with NetSuite

Education and/or Experience

Bachelor’s Degree; OR

Associate’s Degree or High School diploma with a minimum 3 years of experience in a related field.

Physical Ability

While performing the duties of this job, the employee may be required to sit or stand for extended periods, talk, listen, reach, grab, and/or lift. The physical demands described must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Department

The person in this role reports to the Director of Sales

Work Environment

● Office/Deskwork

● Temperature-controlled

● Concrete floors

● Low to moderate noise level

● Smells of food products

● Routine Hand washing

Mary Mack’s maintains a mission to keep our brand experience alive in our high energy, demanding workplace. Our team is highly collaborative and works together to identify growth opportunities. Our team is supportive of one another and we value our employees by creating a fun atmosphere with team activities including – State Fair Day, Lawn Games, Holiday Celebrations, Sports/Game Day Challenges, etc.

Job Type: Full-time - Salary/Exempt Position

Benefits:

● Health Insurance/HRA

● Performance Bonuses

● Dental/Vision Insurance

● Supplemental Insurance Plans

● Paid time off

● Retirement plan

Schedule:

● 8-hour Day Shift, Monday to Friday

● Occasional temporary shift adjustments or overtime as needed

Ability to commute/relocate:

● Ability to reliably commute to Clinton, NC 28328

● Ability to travel to other locations for job related duties, including but not limited to our Goldsboro, NC location as needed

About Mary Mack's

Mary Mack's mission is to empower you, your loved ones, and our community to have fun and create sweet memories together all year. We have a portfolio of flavorful brands delivering smiles, one serving at a time. We provide premium snow cone syrups, cotton candy sugars, single-serve treats, and DIY home-use equipment. --- Eat. Smile. Repeat!

Our story begins in 1995 with ice, syrup, and a food truck on the curb of a traffic circle. Today, we are the leading shaved ice and snow cone syrup manufacturer with 8-figure revenue. Mary Mack's has experienced more than 20% YOY growth in the last three years with no plans of slowing down. The growth of Mary Mack's is exponential, and you would play a massive role in that with the opportunity for growth in the Marketing and Sales Department.

Our in-office, high-performing, goal-crushing team is the company's backbone, and we operate with a unique set of fundamental values. Our team members are go-getters who support and strive to teach and learn from one another. If you always do the right thing, practice blameless problem-solving, honor commitments, speak straight, and keep things fun, you're on a promising path to becoming our next colleague!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Quality assurance: 3 years (Preferred)

Work Location: In person