Mortgage Quality Assurance Manager jobs in Fort Smith, AR

Why be average when you can be ROMARKABLE?

Founded in 1954, Romark has established itself as a premier logistics provider with a strategic focus on innovation and technology, including robotics and automation, management of finished goods and plant support. The company leverages its leading-edge technology to provide best-in-class service to clients, including some of the world’s leading consumer packaged goods, pharmaceutical, and retail companies.

As a family-owned company with integrity, we understand the importance of long-term relationships with our employees and their families, customers, and vendors based on respect, flexibility, hard work, and doing the right thing every day. We are currently recruiting for the position of Quality Assurance Manager.

The tasks and responsibilities required of the Quality Assurance Manager are outlined below:

Quality/Inventory Control:

• Champion of quality within the facility.
• Collects, tracks and organizes data in order to provide performance feedback to the operation; responsible for suggesting methods to improve areas of operational efficiency and service to our customer. (OS&D, System Adjustments, Location Errors etc.)
• Responsible to facilitate and coordinate those activities associated with any internal or external audit, inventory cycle count, or any other quality and inspection related event.
• Works closely with senior and department managers to address non-conformities from internal and external audits.
• Primary resource and main point of contact for quality related activities such as the management of inspection hold products, product recalls, product inspections, trailer inspections and similar activities.
• Maintains positive and service oriented work relationships with our customers and internal operational business partners; works closely with key customer points of contacts to resolve inventory and product control issues.
• Recognized as the inventory and related systems/process expert in managing product through the warehouse.
• Provide guidance and general support in resolving and researching inventory discrepancies.

Services:

• Responsible for the management of value added services in the facility to include space sell-off tenants; primary contact for customer specialized service requests.
• Management of receiving, inventory, product order, picking and shipping processes for all value added services.
• Establishes a strong working relationship and rapport with the customer with an emphasis on personalized service and value.
• Develops and implements processes and plans to meet customer requirements.

General:

• Capable of performing and directing the duties of all subordinate positions.
• Analyze and control expenditures of department to conform to budgetary requirements.
• Provide performance feedback and demonstrates coaching behavior on a regular basis to each team member; write and administers annual performance reviews; provides guidance through coaching behaviors, training, discipline and positive recognition to develop and improve performance.
• Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
• Provide continual evaluation of processes and procedures to meet and/or exceed requirements; champions continuous improvement activity within the department.
• Ensure associates are performing all duties in a safe, clean and organized manner. (Work area, equipment, PPE)
• Participates in special projects and assignments as required.
• Performs other duties as assigned.

The skills and qualifications required for a Quality Assurance Manager are outlined below:

• 3-5 years of supervisory/management experience in a logistics role.
• 3-5 years of inventory/quality control experience.
• Intimate knowledge of Shipping/Receiving, Warehouse, Inventory and Material Handling operations, methods, and practices.
• Leadership: previously demonstrated ability to lead people and get results through others.
• Strong computer skills related to the use of Microsoft Office products, Warehouse and Inventory Management systems and Productivity Tracking Software.
• Strong communication skills (written, oral) along with a high level of interpersonal skills to handle sensitive and confidential situations.
• Ability to operate and train subordinates on all equipment associated within a warehousing environment. (Forklift, deep reach, walkie, RF scanner)

We offer an excellent benefit and compensation package.

• Medical, prescription, vision, and dental.
• Paid time off and holidays.
• Paid Life Insurance, STD, and LTD.
• 401(k) and Profit-Sharing Plan.

Successful completion of a pre-employment physical, drug screen and background check are required for all qualified applicants.

EOE

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Management: 3 years (Required)
• Inventory/Quality Control: 3 years (Required)

Ability to Relocate:

• Fort Smith, AR: Relocate before starting work (Required)

Work Location: In person