Mortgage Quality Assurance Manager jobs in Huntington, NY

Mortgage Quality Assurance Manager manages a team of auditors who ensure procedures regarding mortgage loans are being met according to company guidelines and policies. Reviews non-compliant operations and develops training programs to improve quality. Being a Mortgage Quality Assurance Manager provides reports to top management on training goals and results. May require a bachelor's degree. Additionally, Mortgage Quality Assurance Manager typically reports to a director. The Mortgage Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Mortgage Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

P
Customer Quality Assurance Manager
  • PSEG
  • Melville, NY FULL_TIME
  • Requisition: 78064

    PSEG Company: PSEG Long Island

    Salary Range: $ 101,600 - $ 160,900

    Incentive: PIP 15%

    Work Location Category: Hybrid


    PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

    PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

    Job Summary

    This position is responsible for Quality Assurance for the Call Center Department, and reports to the Director of the Call Center. The focus of this position is to improve our people, processes and the overall customer experience by evaluating phone and email transactions to identify customer pain points, training needs, and trends that impact our customers and company metrics. Additional responsibility includes ensuring QA team monthly metrics are achieved and performance management and coaching for QA team. This position is also responsible to identify areas for process improvement and work closely with Call Center management and training team to help implement process improvements.

    Job Responsibilities

    • Manage a team of professionals that are responsible for evaluating phone and email transactions and provide guidance and support on a daily basis
    • Develop process improvement initiatives that are targeted at driving improved scores in J.D. Power residential and business surveys.
    • Collaborate with Subject Matter Experts in multiple departments to design, develop and implement process improvements and associated training initiatives to improve customer interaction and improve PSEG Li's efficiency.
    • Track and report monthly QA call center scores, conduct analysis on findings through observing calls and provide recommendations to Call Center management.
    • Interact with PSEG LI management, to clearly communicate initiatives and effectively progress efforts and support for initiatives geared towards improving customer communication and feedback.
    • Responsible for QA reporting utilizing NICE CXOne system, creating new QA templates for scoring as needed, and working with vendor as needed for additional reporting functionality.
    • Analyze data to identify trends and root cause of problems to determine where efforts should be focused.
    • Participate in team meetings to discuss customer service trends, agent reviews, feedback, and implementation of any process change recommendations and training needs
    • Calibrate analysts’ evaluations to ensure consistency and accuracy in scoring
    • Review and create email templates as needed to ensure consistent response to customers. Manage QA forms and revise as needed.

    Job Specific Qualifications

    Required:
    • A Bachelor's Degree plus a minimum of 8 years of call center/customer service, or quality assurance. In lieu of a degree, 12 years of call center/customer service, or quality assurance will be considered.
    • Demonstrated experience leading multiple teams initiatives simultaneously
    • Proven experience in in QA/QC environment
    • Demonstrated strong analytical and problem solving abilities
    • Passionate about customer experience and helping the team to achieve its vision Excellent verbal and written communication skills
    • Demonstrated self-starter with the ability to lead a team of diverse individuals working towards a common goal Familiarity with J.D. Power and/or other electric utility voice of the customer tools and resources
    Desired:
    • Strong public speaking and presentation skills. Demonstrated critical thinking and strategic planning
    • Demonstrated proficiency with systems/tools. Proficiency in MS Suite: Excel, Word, PowerPoint; Tableau, NICE, etc.,
    • Advanced ability to clearly present complex material and concepts
    • Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change.
    • Demonstrated proficiency with Customer Information Systems
    • Electric utility experience
    • Six Sigma training (or equivalent)
    • Familiarity with J.D. Power and/or other electric utility voice of the customer tools and resources Knowledge of energy industry practices and systems


    Minimum Years of Experience

    8 years of experience

    Education

    Bachelors

    Certifications

    None Noted

    Disclaimer

    Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

    PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.


    As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


    For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.


    PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

    PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

    If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

    ADDITIONAL EEO/AA INFORMATION (Click link below)

    Know your Rights: Workplace Discrimination is Illegal

    Pay Transparency Nondiscrimination Provision

  • 8 Days Ago

N
Junior Quality Assurance Engineer
  • Nesco Resource, LLC
  • Plainview, NY FULL_TIME
  • If you're a recent college graduate with an Engineering background and interest in work in the manufacturing sector, you'll want to interview for this opportunity! Excellent chance to launch your care...
  • 10 Days Ago

P
Quality Assurance Inspector- 3rd Shift
  • Piping Rock
  • Farmingdale, NY FULL_TIME
  • Essence of the role (Role’s Purpose):The Quality Inspector is responsible for providing QA support to the manufacturing and packaging process. This position reports directly to the Quality Assurance S...
  • 8 Days Ago

A
External Mortgage Loan Originator
  • AMERICAN NEIGHBORHOOD MORTGAGE ACCEPTANCE COMPANY
  • Melville, NY OTHER
  • Job Details Job Location: 6226 Melville - Melville, NY Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Road Warrior Job Category: Sales DescriptionAn...
  • 1 Month Ago

S
Quality Manager
  • Solution Staffers Inc
  • Farmingdale, NY FULL_TIME
  • This is a perm. FT, W2 role onsite in Farmingdale, NY.You must have management experience working with blueprints, ISO, small precision components/tight tolerance and an understanding of mechanical en...
  • 8 Days Ago

N
Quality Manager
  • Nesco Resource, LLC
  • Plainview, NY FULL_TIME
  • If job security and stability is important to you look no further! Very well-established defense / aerospace manufacturer with years upon years of secure government contracts, seeks a highly experienc...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Mortgage Quality Assurance Manager jobs found in Huntington, NY area

V
Quality Assurance Manager
  • VRS Recruitment (US)
  • Huntington, NY
  • Quality Assurance Manager Long Island, NY Are you an engineer with experience in regulated manufacturing environments? A...
  • 4/19/2024 12:00:00 AM

J
Quality Assurance Manager
  • Jericho Project
  • New York, NY
  • Job Description Job Description About Jericho Project Jericho Project is a nationally acclaimed nonprofit ending homeles...
  • 4/19/2024 12:00:00 AM

E
Quality Assurance Manager
  • Elecnor Hawkeye
  • Hauppauge, NY
  • Responsibilities Manage and coordinate the development and improvement of an ISO 9001: 2015 quality management system. M...
  • 4/19/2024 12:00:00 AM

E
Quality Assurance Manager
  • Executive Alliance
  • Plainview, NY
  • Brief Description: Quality Assurance Manager Our client is seeking an engaged and driven outgoing individual that will b...
  • 4/17/2024 12:00:00 AM

H
Quality Assurance Manager
  • Hiring Now!
  • Orangeburg, NY
  • Judge Direct Placement is seeking a Quality Assurance & Safety Manager in Orangeburg, NY area! The qualified individual ...
  • 4/17/2024 12:00:00 AM

C
Assistant Manager of Quality Assurance
  • CCL Label Inc.
  • New York, NY
  • **CCL Clinical Systems Garden City, NY** **Full Job Description** **Position:** Assistant Manager of Quality Assurance *...
  • 4/16/2024 12:00:00 AM

S
Quality Assurance Manager
  • Schreiner Group LP
  • Blauvelt, NY
  • Job Description Job Description Schreiner Group LP has a full-time regular position for a Quality Assurance Manager. RES...
  • 4/16/2024 12:00:00 AM

J
Quality Assurance Manager
  • Judge Direct Placement
  • Orangeburg, NY
  • Judge Direct Placement is seeking a Quality Assurance & Safety Manager in Orangeburg, NY area! The qualified individual ...
  • 4/15/2024 12:00:00 AM

The Town of Huntington is one of ten towns in Suffolk County, New York, United States. Founded in 1653, it is located on the north shore of Long Island in northwestern Suffolk County, with Long Island Sound to its north and Nassau County adjacent to the west. Huntington is part of the New York metropolitan area. As of the United States 2010 Census, the town population was 203,264....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Quality Assurance Manager jobs
$99,802 to $134,227
Huntington, New York area prices
were up 1.5% from a year ago

Mortgage Quality Assurance Manager in Ann Arbor, MI
This position is responsible for monitoring consumer loan files through the LOS system for compliance to bank policies, procedures and regulatory compliance, performing weekly quality control reviews, identifying issues, assisting with system testing, improving processes and providing support and assistance to all divisional consumer lending staff.
January 09, 2020
Mortgage Quality Assurance Manager in Trenton, NJ
On average, an Associate Degree is the highest level of education for a Mortgage Quality Assurance Auditor.
January 02, 2020
Mortgage Quality Assurance Manager in Virginia Beach, VA
This position works directly with our Seattle Mortgage & Consumer Loan Operations Department.
December 03, 2019