Mortgage Quality Assurance Manager jobs in Memphis, TN

We are currently seeking a full-time QA Manager for our manufacturing facility located in Marion, Arkansas reporting directly to the Quality AGM. The QA Manager is responsible for leading their team to ensure that the quality of our internal and external supplied parts consistently meet customer requirements. The QA Manager will direct and support the quality group to ensure the QC goals are attained. QA Manager will lead IATF 16949 implementation while also being responsible to drive all QPRs, QIRs, & FQPRs to closure. The QA Manager is responsible for providing guidance and coaching on problem solving skills to the entire QA team.

Key responsibilities:

• Customer Quality - Monitor, review, and confirm all countermeasure activities to ensure a timely and effective response with emphasis on timing and no repeat issues for QPR, QIR, & FQPRs. Ensure quality system meets all customer requirements per the Toyota Standards, Drawings & SQAM
• Monitor Customer Complaints: Monitor timing for Short Term Countermeasures & Long-Term Countermeasure for closure per Toyota SQAM
• IATF Activity: Give guidance to Quality System Engineer for Document control, Lead Auditor Activity, & Internal Audits
• Process Audits: Give direction and follow up on process control audit activity.

Education and Experience Requirements:

• Bachelor’s degree in engineering or quality related field
• 5 years quality experience preferred or equivalent experience with proven record of successful quality leadership in an automotive or high-volume manufacturing environment.

Requires Skills:

• Skilled in Problem Solving Methods
• Ability to communicate effectively with all levels of the organization.
• Working knowledge of Microsoft Office (Word, Excel, Powerpoint) and other computer applications/programs.
• Knowledge of Toyota Production System and Toyota SQAM requirements preferred.
• Knowledgeable of component suppliers, Internal, and External Quality Systems.
• Proficient in the use of quality gauging equipment.
• Ability to effectively manage all aspects of a quality system.
• Experience in IATF 16949 activity (or equivalent).