Mortgage Quality Assurance Manager jobs in Tuscaloosa, AL

This is a remote position.

The Remedy Corporation has an ongoing need for Quality Assurance Specialists.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters This serves in place of customer satisfaction surveys.

It's that simple We provide the company to call; you make the call

You will set your own schedule, so you can work anytime that fits YOUR schedule. As we have an ongoing need for Quality Assurance Specialist, you can get started as soon as this week.

Responsibilities:

• Complete a short 30 minute training
  
• Successfully complete a test call
  
• Call all companies provided via assigned lists
  
• Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
  
• Document detailed information of overall experience
  
• Complete review submission form prior to the required deadline
  
• Ensure that form is free of errors and misinformation
  

Pay Rate

Requirements Requirements

• Must be able to adhere to a deadline
  
• Ability to work with minimal supervision
  
• Must be self-directed and self-motivated
  
• Strong listening skills
  
• Accuracy
  
• Efficiency
  
• Excellent written and verbal communication skills
  

Other Requirements

• Active Phone line (landline, mobile or both)
  
• Mobile Device capable of downloading applications
  
• Valid email address
  
• Must be a USA resident with ID