Additional responsibilities of the Administrator include, but are not limited to, the following:

• Allocating the necessary resources to resolve problems and queries in an effective and timely manner;
• Maintaining the database of tickets through regular follow up of problems and queries;
• Maintaining computer networks including Extreme Networks Layer 2/Layer 3 switches, Firewalls, VPNs, routers and other physical hardware;
• Installing and configuring of Extreme networks L2/L3 hardware;
• Configuring, optimizing, and hardening of Fortinet and Windows firewalls, updating virus protection software and data security systems to keep data and communications protected;
• Monitoring computer and network systems and implementing changes to improve network performance for all systems between Lan and Wan;
• Monitoring, configuring and maintaining camera network devices, camera database and switches for optimal performance;
• Troubleshooting, resolving, and communicating networking issues to other employees and management;
• Documenting and implementing of disaster recovery procedures;
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems;
• General network administration and management, including routers, switches and Wireless access points;
• Maintaining core IT infrastructure, including but not limited to, Operating systems, line of business applications, supporting applications, servers, email and end user devices;
• Attending relevant product seminars and skill courses and passing on relevant points to others on the IT team;
• Sharing information and best practice among the IT team;
• Developing technical processes to aid performance and efficiency;
• Supporting MSO’s security policy, with particular emphasis on the protection of sensitive information;
• Escalating problems to support team members by documenting the impact to the customer and by assigning an appropriate priority and resolution target timeframe;

• Documenting all troubleshooting steps, analysis and actions taken in an online ticketing system; ensuring that all tickets are updated with accurate and detailed information until problem resolution and customer satisfaction;
• Assessing when issues are creating difficulties that may require management attention and communicating this evaluation to support management;
• Continually optimizing the support process through drafting and maintaining support documentation and refining support procedures with a goal of reducing user issues;
• Participating in product testing prior to a software release and documenting the test results;
• Strong understanding of all relevant compliance policies as published by the MSO;
• Participating in on-call rotations, as needed;
• Other work duties as assigned by the Director of Information Technology, the Assistant Superintendent of Security or Superintendent.

• Based in a correctional facility and must respond to IT emergencies and be on-call and available 24 hours a day, 7 days a week to provide a safe, secure environment for staff and inmates/detainees;
• Must be able to work on varied shifts, weekends, nights, holidays and subject to being forced to work over 8 hours depending on operational needs;
• During emergency situations and/or disorder management, the Administrator must respond to the MJHOC to facilitate the shutdown of network, servers and various security related systems within the secure perimeter;
• May encounter verbal and physical abuse from offenders and interact with people who are under physical and/or emotional stress; stand and walk for prolonged periods of time; be required to work alone in an isolated area and; work under exposure to adverse weather conditions.
• Lifting and securing computer equipment up to 65 lbs.; safely climbing a six (6) foot ladder; laying cross- connections of fiber and copper cables and; following precise technical instructions on deployment of cabling and equipment.

Qualifications:

• Associate’s Degree in computer science preferred or equivalent combination of discipline, education and experience;
• Three (3) to Five (5) plus years of experience in server software and hardware preferred;
• Three (3) to Five (5) plus years of experience in Windows Server 2016, 2012 and 2008 (Active Directory, IIS, DFS, NPS, DNS/DHCP, GPO), Exchange 2016, SQL Server 2012, and Online, Antivirus, and Backup software preferred;
• Experience with Windows desktop client operating systems (Windows 10, Windows 11) and applications (Microsoft Office Professional Plus 2019);
• MacIntosh, VMWARE and Group Policy Management Imaging software experience a plus;
• Experience with disaster recovery management;
• Experience with Avaya PBX equipment and/or other voice over IP (VOIP) systems;
• Microsoft, Cisco CCNP/CCIE, CompTIA Network and other similar certifications preferred;
• Proven knowledge of internal workings of networks, servers and computers and the ability to monitor system performance, identify and remediate root causes;
• Work independently, as well as, and with other internal departments in a fast-paced environment and execute close attention to detail and a desire to learn new skills;

• Ability to actively participate in the planning and execution of various short- and long-term projects;
• Strong written, communication, organizational, analytical, problem-solving and time-management skills;
• Ability to complete multiple projects in a timely and accurate manner while maintaining comprehensive and cohesive records.