Network Operations Analyst
About Our Company
ATLAS Space Operations is the leading provider of Ground Software as a Service™ in the space communications industry. ATLAS’ revolutionary Freedom™ software has been recognized by industry-leading publications and organizations such as Via Satellite and the World Teleport Association. Additionally, ATLAS was highlighted in the CIO Review: Telecom Edition as Company of the Year (2023) as well as one of the 10 Most Promising Technologies. Lastly, Aerospace & Defense Review acknowledged ATLAS as one of the Top Satellite Solutions Providers.
ATLAS is searching for a dedicated Network Operations Center (NOC) Analyst. This position is a critical member of the ATLAS Network Operations Center team. The team executes all activities related to the 24/7 operations for our Freedom™ network. This position includes periodic assignments as a 24 hour on-call operator responding as needed to resolve network performance issues.
Responsibilities
- Develop, organize, and implement processes and procedures to ensure network performance exceeds internal and customer service level commitments
- Identify, analyze, diagnose, and resolve network operational issues impacting ATLAS service to customer space missions
- Serve as the first point of escalation for complex technical issues and coordinate effectively with customers, vendors, and technical teams across remote locations
- Oversee daily network operational tasks, including managing downtime, maintenance windows, software upgrades, and customer communications.
- Monitor and manage providers of power and internet service to ATLAS ground stations
- Act as a primary liaison between Operations and the Software and Network teams, develop tools and solutions to enhance workflow and problem resolution.
- Maintain the various tools used by Operations and ensure they are functional and relevant.
Preferred Qualifications
- Proven experience with ticketing systems and workflow management.
- Experience with IP networking.
Minimum Qualifications
- Bachelor’s degree plus 1-3 years’ experience in a related field.
- Demonstrated commitment to resolving complex issues.
- Strong organizational skills and meticulous attention to detail.
- Ability to quickly master advanced workflow tools and analytical software.
- Proficiency in one or more coding languages such as SQL, JAVA, or Python.
Benefits
- Competitive Salary
- Health, dental, vision, life insurance, HSA, 401K
- Professional development opportunities
- Flexible time off policy
Location
- ATLAS HQ in Traverse City, MI
- Travel is not anticipated, but may be required on rare occasion
- Military veterans and spouses are highly encouraged to apply
ATLAS Space Operations, Inc. is a Michigan Veterans Affairs Agency Silver Level Veteran Friendly Employer. We encourage all qualified veterans, members of the National Guard or Reserves, and military spouses to apply for this job posting. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
Ability to Relocate:
- Traverse City, MI 49684: Relocate before starting work (Required)
Work Location: Hybrid remote in Traverse City, MI 49684