Network Service Director jobs in Illinois

Lasalle Network is thrilled to be partnered with a global automation manufacturer that is seeking a Director of Customer Service .

In this role, you'll lead their dynamic Customer Service Department, overseeing a team of 20 representatives and supervisors.

This role involves driving continuous improvement in processes, systems and training to ensure exceptional customer satisfaction.

You'll collaborate with cross-functional teams, manage complex customer issues and champion a positive, customer-centric culture.

Ourclient provides comprehensive training and opportunities for growth in their team-oriented culture. They offer outstanding benefits and retirement plans and are committed to employee development and exceeding customer expectations.

Director of Customer Service Responsibilities :

• Lead and mentor a team of customer service representatives and supervisors
• Drive continuous improvement in processes, systems and training
• Collaborate with HR to recruit and retain top talent
• Create a positive, customer-centric department culture
• Communicate with clarity and transparency to foster trust and alignment
• Partner with IT to implement and enhance ERP and related systems
• Develop and measure KPIs to ensure customer satisfaction
• Coordinate with Japan HQ and other subsidiaries for smooth operations
• Direct Voice-Of-The-Customer initiatives and resolve complex issues
• Partner with Distribution Center teams to meet customer shipping requirements

Director of Customer Service Requirements :

• Bachelor's degree in Business Administration, Engineering or related field
• 10 years of Customer Service experience, with at least 5 years in a leadership role
• Experience managing larger customer service teams, preferably in distribution or manufacturing
• Strong problem-solving skills and experience with complex customer issues
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Applications
• Experience leading ERP projects and developing training materials (a plus)
• Previous experience working for a Japanese company or Japanese language skills (a plus)

If this role is of interest to you and you fit the above requirements, please apply today!