Network Service Manager jobs in Greensboro, NC

Primary Purpose of the Position

Providing technical leadership and management for DHHS IT and customer voice and data networks. This position plans and direct the work of others and manages projects through implementation. The Network Manager is the top-level IT position within the facility. This position is responsible for budget oversight and planning and consulting with senior leadership on the strategic direction for the organization.

The position may be reassigned as necessary to support the department s critical needs and changing priorities. On call, travel, and overtime may be required dependent on client needs.

Knowledge, Skills and Abilities Recommended for this Position

• This position requires experience managing a networked environment, a high degree of customer service, teamwork, effective communications, talent development, organizational awareness, business management, and technical leadership. The employee should have experience in networking tools and techniques. The employee must have experience in direct client contact.
• Provides configuration, installation, testing, security controls, and maintenance of the network infrastructure including switches, routers, firewalls, and wireless access points. This position is also responsible for Windows server configuration, installation, support, advanced level troubleshooting, security feature implementation, data safeguarding, compliance, and system administration.
• The position oversees the user environment consisting of a myriad of devices including, telephone, cable infrastructure, desktops, laptops, tablets, mobile devices, multifunction devices, camera systems, access control systems and various other computer related systems. These responsibilities include configuring, maintaining, troubleshooting, patching, or migrating end-user devices as appropriate and within security controls.
• Thorough knowledge of the capabilities of data communications hardware and a variety of computer hardware and software.
• Thorough knowledge of communications protocols, software, and network architecture.

Responsibilities

• Oversee the user environment consisting of a myriad of devices including, telephone, cable infrastructure, desktops, laptops, tablets, mobile devices, multifunction devices, camera systems, access control systems and various other computer related systems. These responsibilities include configuring, maintaining, troubleshooting, patching, or migrating end-user devices as appropriate and within security controls.
• Plan and direct the work of others and manage projects through implementation.
• Communicate effectively in oral and written form.
• Develop and maintain effective working relationships including vendors.
• Track and communicate operational metrics (including trending over time) and identify process and service improvements opportunities.
• Participate with data or process owners on projects such as refresh and consolidation strategies that included infrastructure technology updates and rollouts.
• Ensure that infrastructure (networks, datacenters, servers, and storage) incidents and problems are resolved in a timely and effective manner, and reduce by analyzing root causes, minimizing disruption to business operations, and adhering to SLAs on availability and resolution response times.
• Align with department/division counterparts to achieve standardized operations and ensure execution of IT policies.
  

Bachelor s degree in computer science, computer engineering, information systems management or a related curriculum from an appropriately accredited institution and five years of progressive experience in telecommunications network management, analysis or design, or traffic engineering; or bachelor s degree from an appropriately accredited institution and six years of networking related experience such as network design, analysis or network management; or Associates degree in Electronics or Networking Technology from an appropriately accredited institution and six years of networking related experience; or an equivalent combination of education and experience.