Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Halifax Linen Service, a leading provider of advanced linen and uniform programs and services, is seeking a Regional Service Manager with related sales, service, or management experience in the textile, linen, or apparel marketplace to oversee route service representatives, route scheduling and logistics, and team performance for the Wilmington, NC region.
Regional Service Manager – Role Requirements
This active, hands-on, route service team management role requires 5-7 years of proven route delivery or route service management experience. The Regional Service Manager will oversee route scheduling and logistics and supervise, coach, and support a team of route service representatives responsible for delivering and upselling Halifax’s uniform rental and linen services to diverse customers in the food & beverage, hospitality, healthcare, industrial, and commercial service industries. The role also requires negotiating and securing contract renewals with defined customers to retain and grow their accounts. (Experience in the textile, linen, or apparel marketplace is a plus.)
Top Performance
Top performance requires a proactive, solution-oriented, hands-on manager with strong skills in mentoring, coaching, and leading a route service-based team. Top performers will possess the ability to manage customer requirements and logistics, and sales skills to qualify, develop, and influence existing customers and negotiate contract renewals in a highly competitive, contract-based environment.
The Regional Service Manager role requires strong focus on the following:
Since 1946, Halifax Linen Service has been a leader in providing advanced uniform and linen programs and services to customers in food & beverage, healthcare, hospitality, service and industrial industries throughout North Carolina, South Carolina, Virginia, northern Georgia, and surrounding areas. Advanced laundry management systems, efficient plant operations, green technology, hygienically certified, high-tech equipment and facilities, RFID tracking solutions, and many advanced technology-driven options establish Halifax Linen Service as a high-tech textile solutions provider for the industry.
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