Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Please apply by January 12, 2024!
Do you consider yourself highly knowlegable in Taylor Guitars products? Do you enjoy communicating with customers? Do you have a passion for musical instrument repair and servicing Taylor guitars? If this sounds like music to your ears, then bring your talents to our Service Network team!
POSITION SUMMARY
The Service Network Representative supports the Service Network Manager. In addition to receiving and processing calls and inquiries from independent service centers, this position will help troubleshoot and assist field service technicians in our Service Network with obtaining parts, information about repairs and resolving basic technical service issues.
FLSA Status: Non-Exempt
Job Status: Full-Time
Work Schedule: Monday - Friday 8:00am - 4:30pm
Service Network Representative Salary Range: $25.90 - $31.03
ESSENTIAL DUTIES & RESPONSIBILITIES
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)
COMPETENCIES:
POSITION QUALIFICATIONS
Education & Experience: High School Graduate or General Education Degree (GED) is required and at least five years of directly related experience and/or training on Taylor guitars; or equivalent combination of education and experience. Experience in the musical instrument industry. Experience in repairing and working on Taylor Guitars.
Computer Skills: Proficiency in all Microsoft Office applications.
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