Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.
Responsibilities:
- Communicate effectively with customers via phone, email, and chat
- Provide accurate and timely information to customers regarding product inquiries, order status, and general inquiries
- Conduct outbound calls to follow up on customer inquiries or resolve any issues
- Utilize skills to assist -speaking customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Maintain a high level of professionalism and phone etiquette at all times
- Perform data entry tasks accurately and efficiently
Qualifications:
- Previous experience in customer service or related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills with the ability to think quickly on your feet
- Sales experience is a plus
- Proficient in data entry and navigating computer systems
- in English and is highly desired
- Multilingual abilities are a plus
We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
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Work Location: In person