Network Service Representative jobs in Waltham, MA

LaSalle Network is actively seeking Customer Service Representatives for one of our clients in the Quincy, MA area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service.

If you are looking to work with a well-known company, look no further!

Customer Service Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status, and account information to customers
• Process orders, resolve billing issues, exchange, or return merchandise, and adjust customer accounts accordingly
• Research, identify, and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Customer Care Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills, and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions
16 hours ago