Nurse Supervisor - Phone Triage jobs in Tampa, FL

Company Overview:

Craft Health Group is on a mission to revolutionize healthcare by providing early detection and prevention services, empowering patients, and saving lives. With a growing network of clinics and patient services, we're looking for a qualified Registered Nurse (RN) to join us as we continue to expand our national footprint.

About Us:

At Craft Health, our team is driven by a deep commitment to improving the health and happiness of our members and local communities. We foster a culture that empowers each employee to contribute value to our customers and company while enjoying their work. We're proud to have been selected as a Certified Top Workplace for the past three years, and we're just getting started!

Position Overview:

We are seeking a full-time, Registered Nurse to support our Craft Body Scan clinics Monday through Friday from 8:00am to 5:00pm. This position is in office with the possibility of a hybrid office – remote option.

Primarily focused on phone education, the RN will handle patient interactions via telephone and provide guidance & education in accordance with guidelines/protocols - all within a clinically appropriate scope. As the majority of this role is telephone and Internet/EMR based, the RN will work with all patients and clinicians of the entire practice regardless of the location in which the providers see the patients.

Qualified candidates will:

• Demonstrated enthusiasm and engagement, aiming for the highest level of service to patients.
• A compassionate and comprehensive approach to patient communication, ensuring engagement and understanding.
• Professionalism in demeanor, punctuality, and courtesy, along with exceptional interpersonal, listening, oral, and written communication skills.
• Strong sense of discretion and professionalism, especially in handling confidential information.
• Proficiency in Microsoft Excel, Word, and Outlook, with a willingness and ability to learn and effectively utilize additional business systems. Experience with Electronic Medical Records (EMR) and Customer Relationship Management (CRM) systems is highly preferred.
• Meticulous attention to detail and a commitment to accuracy in all aspects of correspondence and records management.

Essential Duties and Responsibilities:

• Deliver MRI/CT scan results to patients in a clear and concise manner.
• Educate patients on imaging findings with guidance on course of action.
• Address any questions or concerns the patient may have regarding the results.
• Follow up with any necessary actions or additional information as needed.
• Collaborate with doctors and other healthcare professionals to provide custom reports relating to patient radiologic scans.
• Maintain accurate and detailed reports and records.
• Ensure compliance with all laws and regulations in the healthcare system.
• Provide emotional support to patients and their families.
• Participates in departmental quality improvement endeavors.
• Will support multiple Craft Body Scan clinics.

Qualifications:

• Bachelor's of Science in Nursing (BSN)
• Holds current RN License and is eligible to become licensed in additional states.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of healthcare regulations.

Job Type: Full-time, In Office, Hybrid

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Medical specialties:

• Primary Care
• Radiology

Physical setting:

• Outpatient

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Ability to Relocate:

• Tampa, FL: Relocate before starting work (Required)

Work Location: Hybrid remote in Tampa, FL