Job Responsibilities

Supervisory Responsibilities:

• Oversee the Billing and Collection department operations.
• Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
• Trains and oversees employees involved in billing and collection functions.
• Directs assigned tasks and provides assistance as needed.
• Sets billing associate goals, responsibilities, and matrix measurements.
• Company expert on fee schedules for any state where we have clinics.
• Maintain and manage each states fee schedule in SYSTOC.
• Work with state agencies to understand Workers Compensation billing and collections.
• Create workplans for each employee in the billing department to standardize daily work practices.

Job Duties/Responsibilities:

• Oversees the process and workflow for the preparation of customer bills and invoices.
• Oversees and/or ensures maintenance of client records related to invoicing and bill payment.
• Reviews work of billing staff to ensure accuracy, resolving inconsistencies as needed.
• Creates and provides a prioritized list of clients to be invoiced to team members.
• Locates, or assists in location of, hard-to-reach clients.
• Interprets monthly reports of invoicing and collection metrics and develop a plan to reduce AR aging.
• Advises and coaches staff on proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines.
• Provides customer support to customers with disputes or inquiries concerning invoices or billing processes.
• Develop a plan to update customer profiles on a regular basis to ensure accurate billing processes.
• Become a SYSTOC power user.
• Review medical provider notes to ensure that providers are using the proper CPT codes.
• Educate providers on CPT code requirements.
• Performs other related duties as assigned.

Required Skills and Qualifications

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Extensive understanding of collection practices and laws.
• Excellent interpersonal and supervisory skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Ability to maintain records, produce reports, and modify workplans based on the analysis of reports.
• Extreme attention to detail.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree highly preferred.
• At least five years of management-related experience leading a team of multiple employees required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.