Office Automation Analyst jobs in Des Moines, IA

Holmes Murphy has always believed that investing in our employees, the spaces in which they work, and the environment that we provide are all critical to our culture, purpose, and the services we offer. After all, we know that employees who feel appreciated and recognized for their hard work and dedication results in employees who feel immensely invested in the success of our clients and our company. On top of this, our employees have a seat at the table and the opportunity to pave their own way. Cool, right?! If you nodded yes, check out our open Automation Analyst position and apply!

We are looking to add an Automation Analyst to join our Information Technology team in Waukee, IA. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.

The Automation Analyst is a “change enabler”, with continuous focus on identifying opportunities and accelerating the implementation of automation across the organization by creating process and solution definition documents, formulating requirements, and testing automations.

Duties:

• Automation Process Analysis:
  • Analyze existing process to identify opportunities for automation.
  • Understanding of workflow, dependencies, pain points, and areas for improvement.
  • Facilitate discussion to document the as-is process and to-be process.
• Gather Business Requirements:
  • Elicit:
    • Assist project managers in their efforts to identify all key stakeholders
    • Able to lead requirements sessions, which include stakeholders at various levels in the organization.
    • Facilitate discussions surrounding prioritization of requirements.
    • Ability to model processes, process modeling, creation of other visual models,
    • Business rule capture, data dictionary / terminology maintenance, and capturing user acceptance criteria.
    • Expert ability to drive action on requirements in an agile or waterfall environment or generate business-level requirements from existing documentation, including system specification documentation.
    • Ability to have an intuitive thought process to ask the right leading questions during business requirements elicitation.
  • Translate:
    • Translate business requirements into back to stakeholders in an easily digestible format
    • Expert ability to serve as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements to business systems analysts or software development teams.
  • Communicate:
    • Produce clear, organized, professional communications and documentation in alignment with organizational standards.
    • Communicate efficiently and effectively with cross-functional teams between business departments, and from strategy and planning to implementation.
  • Coordinate & Assist in User Testing, if needed.
    • Coordinate and track user acceptance testing (UAT) activities.
    • Document UAT acceptance criteria and assist in draft testing plans.
    • Assist in performing user testing to ensure the development of deliverables meets requirements.
    • Assist in the management and tracking of UAT defects and coordination of remediation efforts.
  • Automation Focus:
    • Assist with creating company’s automation roadmap.
    • Engage with stakeholders and conduct high-level assessments to identify business processes with automation potential.
    • Assist with operationalizing phases of automation (discovery, design, development, deployment, monitoring and maintenance)
    • Documenting as-is and to-be process and keystrokes in a Process Definition Document.
    • Define the business requirements and test case scenarios for future state, automation processes.
    • Partner with Automation Team to create the implementation plan, such as a Solution Design Document.
    • Work closely with the Automation Team and the Business Team to facilitate User Acceptance Testing and sign off.
    • Work closely with Automation Team during workflow testing and deployment to create knowledge transfer documentation used later in the automation lifecycle.
    • Stay up to date with the latest RPA trends, standard methodologies, and new technologies.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills (oral and written) due to interaction with employees at all levels and need for accuracy in role. Ability to elicit clarity.
• Ability to effective work with project team members and stakeholder’s others across the company to achieve a common goal.
• Ability to acquire knowledge of organizational methods and business acumen.
• Understanding of Agile, Waterfall & LEAN methodologies. Knowledge of System Development Life Cycle framework.
• Ability to manage multiple tasks/duties simultaneously. Capable of working on multiple projects.
• Strong facilitation skills. Ability to run an effective and efficient meeting.
• Strong analytical skills.
• Knowledge of robotic process automation (RPA) and business automation. Familiar with Automation Implementation Methodology. Basic knowledge of how automations are developed with the automation tools, such as UiPath and Power Automate.
• Ability and willingness to pursue relevant designations and/or continuing education, as appropriate.
• Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

Qualifications:

• Bachelor’s degree in a related area or an equivalent combination of education, training, and experience
• A minimum of 5 years progressively responsible experience managing business requirements, including at least 3 years of managing large complex requirements initiatives.
• Expertise utilizing AGILE and LEAN methodologies required. Six Sigma or RPA background is a plus.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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