OFFICE SERVICES MANAGER jobs in Lawrence, MA

Office Services Manager

The Client Service Manager is an essential member of our team at Andover Animal Hospital and must have experience managing business operations and successfully leading people. Our ideal candidate is driven to cultivate employee relations, culture, diversity, and leadership in the complex veterinary hospital setting. We are looking for a collaborative team player that can work with, and complement the knowledge of, other team members of the hospital, including our current Office Managers and all the Doctors of Veterinary Medicine (DVM) and the other Support Center teams.

Essential Functions and Responsibilities:

• Must be able to work on feet most of the day in busy office setting.
• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone.
• Lead and manage a team of approximately 20 or more direct reports alongside our current Client Service Managers.
• Maintain compliance with employment laws and regulations.
• Train the team on professional, efficient, and unmatched client experience (lead by example), to include receptionist duties, client education, preventive care, pet health needs, marketing campaigns, and effectively resolve client issues.
• Identify potential obstacles or opportunities and formulate solutions to remove barriers in operations that would impede the team from delivering excellent care and experience.
• Partner with the Practice Manager, Current Client Service Manager, Support Center and Medical Director to interview, select, train, develop, coach, mentor, and if necessary, discipline and terminate team members.
• Partnering with Scheduling Manager to effectively create and maintain work schedules to ensure proper coverage to meet client needs and proactively planning PTO and CE scheduling.
• Provide effective communication between the hospital team, clients, and Support center teams.

Skills and Qualifications:

• Minimum 3 years of experience in operations of veterinary hospitals.
• Ability to utilize HR reporting platforms (HRIS, ATS).
• Demonstrates extensive knowledge of operations and employee training.
• Strong interpersonal skills and communication; ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
• Computer experience and proficiency required.
• Proficient time management, ability to problem solve, learn, and handle multiple tasks.
• Enthusiastic team player with a patient, and positive professional attitude.

Benefits and Perks:

• Medical, Dental, and Vision insurance options, all starting first of the month following date of hire.
• 401K with company match.
• Flexible Spending Account or Health Savings Account options included.
• Long Term Disability options.
• Short Term Disability, paid for by employer.
• Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family.
• Personal Pet Discounts.
• PTO and Paid Holidays.
• Company Sponsored Employee Assistance Program (EAP).
• Salary commensurate with experience

At Andover Animal Hospital, we understand that pets are an important part of your life. We treat dogs, cats, rabbits, pocket pets, birds, reptiles and other small animals. Our highly trained staff will treat clients and their pets with professionalism and courtesy while providing them with the very best veterinary care available. Our practice offers a variety of services intended to promote overall health and longevity of their pets. It is our privilege to care for our clients and their pets.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.