OFFICE SERVICES MANAGER jobs in Massachusetts

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

• Job Family: IT Project Management
• Job Function: IT Project Manager II
• Job Level: II

Duties and Responsibilities:

• Monitor and oversee large-scale capital technology projects to ensure proper structure, alignment with goals, and adherence to timelines and budgets.
• Collaborate with agencies and secretariats to ensure projects are on track and delivering desired outcomes by utilizing key performance indicators (KPIs) and metrics to measure the performance and success of projects within the portfolio.
• Assist agencies with project recovery efforts if projects fall off track, including conducting third-party health checks and providing recommendations for corrective actions. Identify and resolve conflicts of interest proactively.
• Work closely with the internal Strategy & Planning team to align project goals with overall strategies and priorities.
• Communicate project status, risks, and recommendations to stakeholders through executive level presentations and regular updates.
• Facilitate communication and coordination amongst project teams, agencies, and secretariats to ensure smooth project execution.
• Identify and mitigate project risks and issues, proactively addressing challenges to keep projects on track.
• Ensure compliance with project management methodologies, standards, and best practices.
• Facilitate post project retrospective to assess if desire goals where achieved and ability to explain why or why not, as well as mitigations.
• Develop and implement change management strategies to minimize disruption and resistance to change during project implementation. Engage stakeholders and communicate change impacts effectively to facilitate smooth transitions.
• Lead continuous improvement initiatives within the project management function, identifying opportunities to streamline processes, enhance efficiency, and optimize project outcomes.
• Ability to construct and/or review a viable project budget and control it during the project lifecycle.
• Familiarity with information technology concepts, systems, and solutions, with the ability to understand and communicate technical requirements and challenges effectively.
• Coordinate with external vendors and contractors involved in project execution.

• Minimum of five (5) years of experience in project management, with a focus on capital program management.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent communication and interpersonal skills, with the ability to prepare and deliver clear and concise presentations, recommendations, and decisions tailored to different audiences and stakeholders.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively, as well as ability to analyze project status and steps to right set.
• Experience working with cross-functional teams and stakeholders to achieve project goals.
• Demonstrate collaborative leadership skills, fostering teamwork, trust, and cooperation among project team members and stakeholders.
• Knowledge of project governance frameworks and best practices, including project oversight, decision-making structures, and accountability mechanisms.
• Government or public sector environment experience is a plus.
• PMP Certification or equivalent project management certification is a plus.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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