Office Services Professional jobs in Kansas

Front Desk Administration (Full Time)

As the Front Desk Administrator, you will be the first point of contact for guests and members, providing a welcoming and efficient experience. Your responsibilities will include handling guest inquiries, answering phone calls, promoting memberships, event bookings, administrative tasks, and addressing any issues or concerns that may arise. This role has a large focus on ensuring positive experiences for guests and members.

Essential Job Functions

• Greet all guests and members in a friendly manner. Guide guests to the correct suites as needed
• Handle guest inquiries, requests, and complaints promptly and courteously
• Ensure workspace is clean, stocked, and well-maintained
• Report any issues or low-supply inventory to the Community Manager
• Maintain accurate records and documentation
• Being knowledgeable of all membership options and venue rental information
• Answer phones and aid callers as needed. Return calls and voicemails
• Encourage membership sign-ups and venue rentals. Provide office and venue tours as needed
• Assist guests with making, modifying, and canceling event or professional reservations
• Ensuring accurate and up-to-date information on room availability
• Track and note all incoming calls and leads in CRM
• Communicate effectively with other departments for guest needs
• Promote additional services or amenities to enhance the guest experience
• Review and sort mail, packages, and deliveries
• Assist the Community Manager as needed
• Aid in arranging office space furniture and shared space furniture/decor
• Ensuring all printed files, contracts, and promotional flyers are stocked and up-to-date

Education and Experience

• High School Diploma required
• Higher education within Business, Office Administration, Communications, or Guest Services is preferred
• Previous experience in a customer service or hospitality role preferred
• Strong communication, time management, and interpersonal skills
• Ability to learn new CRM systems quickly. (OfficeRND and GoHighLevel preferred)
• Ability to handle stressful situations and difficult guests with professionalism
• Basic computer skills. (Experience with Apple and Google applications preferred.)
• Having a ‘go-getter’ attitude and the ability to speak up about new ideas is key to this role

Compensation and Benefits

• Monday-Friday, 8 AM-5 PM, In-Person, $15 - $19 an hour depending on experience
• Benefits include health insurance, 401K options, paid time off, being surrounded by a positive team environment, discount on venue rentals, access to Wichita community events, networking and more

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 40 pounds at times
• Business casual dress requirements