Office Services Professional jobs in San Antonio, TX

Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Senior knowledge of SharePoint Online site administration and implementation

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Intermediate knowledge of and experience with electronic records management industry policy and practices.
• Novice to intermediate knowledge of file/data discovery, scanning, categorization, permissioning and support for Network File System (NTFS) shares.
• Novice experience with technical communications and writing.
• Microsoft 365 Compliance.
• Information Governance, eDiscovery, and / or Azure Information Protection.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace and storage technology.
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About the Company:
Dunhill Professional Search