About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality.
Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.
Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!
Overview:
Here at Chaminade Resort we strive to cultivate a strong culture rooted in family values and genuine hospitality. With job opportunities available across the resort from Front Office and Food & Beverage to Resort Recreation and Spa, we are excited to find new team members to join our family.With competitive wages and benefits supported by our industry leading management company, Benchmark Resorts & Hotels, we aim to create career opportunities with continued growth potential. View our current job openings below and apply to join the Chaminade team today!
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
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Help guests discover their “Wanderlust” experience
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Provide exceptional customer service by being engaging and taking sincere interest
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Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
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Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
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Supervise daily shift process ensuring all team members adhere to standard operating procedures
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Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
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Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
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Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
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Maintain the Sundries shop, keeping up with inventory and ordering as necessary
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Training all new Front Desk Agents to provide exceptional customer service
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Promote and sell special hotel programs
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Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
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Be knowledgeable of all emergency procedures and policies
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Maintain house bank
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Communicate all pertinent information to manager on duty
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Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
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Assist other departments as needed
COMPENSATION & BENEFITS:
Starting at $22/hr., paid biweekly
Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
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Full-Time: 30 – 40 hours a week depending on the level of business forecasted for the hotel
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Days: Varying Saturday - Friday
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Start times: Fluctuates
Qualifications:
- High school graduate or equivalent.
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One year of work experience in a hotel preferred.
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Pleasant phone demeanor.
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Knowledge of Front Office computer systems, including the ability to solve system-related problems
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Levelheaded, patient, even tempered demeanor.
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Positive and outgoing personality.
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Cash handling experience preferred.
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Excellent communication skills and ability to multitask.
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Ability to work under pressure in a fast-paced, high stress environment.
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Works well on a team but can also work independently when needed.
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Strong computer skills.
Compensation Range: The compensation for this position is $22.00/Hr. - $24.00/Hr. based on qualifications and experience.