Office Supervisor jobs in Columbia, SC

The Crowne Plaza North Augusta is a newly built hotel that opened in 2019 featuring the latest modern design for our guest comfort and productivity. The hotel offers 180 premium guest rooms, an upscale restaurant, a rooftop bar, and over 10,000 Sq. Ft. of state-of-the-art meeting and banquet space. The hotel is located adjacent to the Savannah River in the Riverside Village complex just across the 13 th street bridge from the Augusta Convention Centre and Broad Street, downtown Augusta’s dining, and entertainment district. Riverside Village offers a variety of boutique restaurants and bars within walking distance of the hotel and the City of North Augusta’s outdoor amphitheatre and the SRP stadium home to the Augusta Green Jackets minor league baseball team. The paved 12-mile Greeneway Trail runs next to the hotel, offering picturesque river views for bikers, joggers, and walkers.

Job overview

Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction . Assist the Front Office in managing all aspects of the front office to include guest registration, bell/ guest services, business center, telephone services, concierge services, guest reservations and transportation services to deliver an exceptional best of the brand guest experience.

Create confidence – by being an expert at what you do; by acting and looking the part and by adapting your style to match your guests’ pace in all you do.

Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and by offering thoughtful choices to help them feel restored and balanced.

Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

PEOPLE

· Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

· Educate and train team members in compliance with federal, state and local laws and safety regulations Northpointe and IHG Crowne Plaza brand Standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Ensure staff is properly trained on OPERA PMS security and cash handling procedures, and service and quality standards.

GUEST EXPERIENCE

· Ensure front office staff provides guests with prompt service, professional attention and personal recognition.

· Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies.

· Is a role model for the concept of Gracious hospitality and reinforces this will all team members?

Accountabilities

Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs.

Must be able to work Am and PM shifts if required to maintain proper staffing

2 years of hotel Front Office/Guest Service Management experience. MUST be proficient with OPERA PMS system. Must speak fluent English. Other languages preferred.

The

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.