Office Supervisor jobs in Fargo, ND

Working somewhere you’d rather not be? Are you looking for your next opportunity?

We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career.

Our hotel is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

• We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
• We believe in “Bringing Our Best” every day and “Know that we work better when we work together” – which are two of our core values.
• Finally, we work hard – and CELEBRATE our success together!!

Job Overview

The Front Office Supervisor oversees all aspects of the front office and reception (for example, guest registration, bell/porter services, business center, telephone services, concierge services and guest reservations). They lead our guest services, reception, and reservation team members in our mission of delivering exceptional experiences for our guests.

Primary Responsibilities

· Promote and develop a culture of award winning hospitality in the Front Office team.

· Manages and leads the Front Office team in:

o Guest registration, room assignments, and special requests

o Room reservations and modifications

o Recording and processing of guest charges, credits, and payments

o Protecting and securely handling guest information

o Responding and assisting with guest inquiries in person, phone or email as appropriate

o Finding the win-win in resolving guest concerns or complaints

o Delivering on the Brand and Company promises

· Oversee the Night Audit function and preparation of daily financial reports.

· Manage the day-to-day staffing requirements of the department in coordination with labor and budget guidelines.

· Participate in the recruitment and selection process of new team members.

· Establish performance and development goals for team members, providing mentoring, coaching, and regular feedback of performance.

· Evaluate the staff’s performance on systems, security, service, and cash-handling procedures; provide the necessary and appropriate training to develop highly efficient team members.

· Maintain close communication with department heads keeping them informed of the changing dynamics and priorities of the day.

· Work closely with the Revenue & Sales Teams coordinating the hotels rate schedules, inventory, and booking availability.

· Monitor guest feedback and ensure an appropriate timely response to all guest feedback, including but not limited to: social media, guest reviews, and guest relations/assistance cases.

· Train team members on emergency procedures and the role of the Front Office during an emergency/crisis situation,

- Work hand in hand with the General Manager

- Order every day needs

Qualifications

· Must have a professional, warm, and approachable disposition

· Fluently read, write, and speak English

· Demonstrated ability to remain level-headed in hectic and tense situations

Supervisory Responsibilities

This position directly supervises team members and oversees a department that is staffed 24 hours a day.

Work Environment

This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at a workstation as workload demands.

Mental Demands

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must have mathematical ability and mental alertness. Ability to manage stress during hectic and tense situations. Quick thinking in solving time sensitive problems or concerns.

Required Education & Experience

High school diploma or equivalent. At least two years in a hotel front office position or other relevant experience related to the responsibilities described for this position.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.