Onboarding Project Manager jobs in the United States

Saisystems Health is looking for a Client Onboarding Specialist to join our team! The ideal candidate will be a master at increasing product adoption and enabling customers’ success through in-depth product understanding. They greet new customers in onboarding calls, often with a CSM present, offer product tours, assist in setup, and aid in implementation. Onboarding is a crucial point in the customer journey. In many cases, it determines whether a customer stays or leaves. The customer onboarding specialist is, therefore, a vital part of the Customer Success team. Be part of one of the BEST PLACES TO WORK as our Onboarding Specialist for Health clients!

Company Description

Saisystems Health, a Saisystems International, Inc. division, is a healthcare solutions and services company with over 35 years of experience in managed service solutions and telemedicine software for the long-term post-acute care (LTPAC) industry. We continuously strive to bring stability and growth even in challenging times and beyond, and remain the top choice partner for telemedicine and practice management. Our company is proud to be certified as a Minority/Woman-Owned enterprise and we have been honored as the Best Place to Work in Connecticut by Hartford Business Journal (2018-2023), as well as recognized by the Connecticut Technology Council and US Pan Asian American Chamber of Commerce for our services.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field
• 5 years of experience in client onboarding, account management, or client success in healthcare. Customer success courses / training are good to have.
• High emotional intelligence and empathy skills.
• Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
• Demonstrated ability in managing multiple projects and priorities in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to identify and manage risks
• Highly organized, detail-oriented, and focused on delivering results
• Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
• Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job
• Sound understanding of RCM (Revenue Cycle Management)
• Experience with electronic health records (EHR) and healthcare technology is a plus
• Passionate about delivering an exceptional client experience and dedicated to client success

Job Responsibilities:

• Conduct onboarding meetings, product tours, company presentations, and product demos.
• Understand customer context and goals and providing product information to best serve those goals.
• Educate healthcare customers and optimizing their product setup for the quickest path to success.
• Eliminate roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
• Continuously assess and improve onboarding processes and client experiences
• Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
• Orchestrate the onboarding process for both net new clients, as well as upsells, between the client, Customer Success, and Implementation/Training teams.
• Assist customer support with customer issues and requests.
• Provide materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.

Saisystems Health offers competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team as an Onboarding Specialist and contribute to the success of our organization by ensuring a seamless onboarding experience for new clients. Apply now!

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer support: 5 years (Required)
• EHR systems: 3 years (Required)
• Project implementation: 3 years (Required)
• Healthcare IT: 3 years (Required)

Ability to Relocate:

• Shelton, CT 06484: Relocate before starting work (Required)

Work Location: In person