Online Banking Manager jobs in Birmingham, AL

Company Description

Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.

Job Description

To provide a high quality, controlled and cost-effective process for access to the online banking systems utilised by many Legal & General areas.  Be the SME for these processes.  This includes the audit, validation, and set-up process (and ongoing management of access) to multiple banking platforms, ensuring the various segregation and controls are in place as per Group payment policies.

What you will be doing:

• Be the main point of contact for all administrative based queries (setting up / access / issues / deletions / amendments etc) for any online banking systems utilised by the business. 
• The list of banks / portals can change depending on divisional requirements.
• Take an active role in any banking administration projects that involve us, ensuring the systems access / initial set-up of systems and staff as well as ongoing costs and allocations are controlled. Assist the management team with any ad-hoc projects, CI initiatives or queries that may arise.
• Ensure accurate MI is collated and maintained for yourself (timesheets) as well as the team’s workload.   Review/completion of Risk, Compliance, procedure notes and PCRM mapping in line with Group Finance procedures as well as ensuring any audit queries are managed effectively 
• Manage requests using the MyTech / ServiceNow systems in line with team processes.  Manage standard requests for access, ensuring cards / PINS and any consumables are ordered, tracked and distributed.  Manage the service now dashboard for the team and manage any changes to software requirements through the relevant L&G teams.
• Handle internal queries from staff and external queries from banks via telephone or email in a timely, accurate and professional manner to satisfy the needs of the team / business and/or project.
• MOLAR Process – ensure the MOLAR processes are completed timely with all details completed fully. Raise and escalate any issues as and when required.  Ensure appropriate consultation with divisional contacts to ensure a timely, completed return of MOLAR, ensuring the return is actioned and reviewed.

Qualifications

• General awareness of online banking platforms would be desirable but not a requirement.
• Knowledge of the segregation / setup requirements of the banking policy maintained by group Treasury would be desirable but not essential.
• Good working knowledge of Microsoft applications – particularly Excel.
• Understanding of the divisional structure within L&G and its dependencies on payments / online banking systems.
• Proactively seeks solutions to problems.
• Clarifies objectives, aims, time-scales and required outcomes.
• Obtains appropriate factual data to assist in decision-making.
• Builds and develops strong relationships with external contacts, staff, peers and other contacts within the business.

Additional Information

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.