Online Banking Manager oversees online banking activities. Develops policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. Being an Online Banking Manager directs support operations to resolve customer issues with online tools. Participates in the maintenance and development of the bank's online products and services. Additionally, Online Banking Manager requires a bachelor's degree. Typically reports to a director. The Online Banking Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Online Banking Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description
Summary
This position is responsible for performing operational support duties of the Electronic Banking Department. This position also includes assisting management with projects related to department.
Essential Duties and Responsibilities:
Reviews and processes transactions from the Risk Fraud Analytics queue according to established policies
Reviews and processes any additional fraud or security alerts as assigned
Works with our Zelle users on fraud disputes, research, maintenance and compliance
Processes new Online Banking account set ups, additions and deletions
Processes Online Banking and Bill Pay contact information maintenance
Troubleshoots and research all issues related to Online Banking and Bill Pay
Works numerous reports to ensure Online Banking information is kept current
Works with other departments on escalated online banking, mobile banking, and bill pay concerns
Resolves customer issues effectively
Assists in audits and examinations
Serves as backup to the Treasury Management Support Specialist which requires an advanced knowledge of Treasury Management products
Completes Change of Address request submitted online
Works closely with Fraud and Security Department
Some outbound calling required
Performs other duties as assigned
Qualifications:
Strong knowledge of Electronic Banking
Strong verbal and written communication skills
Strong knowledge of Regulation E
Ability to develop strong working relationships and interact well with employees at all levels of the organization is essential to success
Be motivated and open to change
Ability to meet multiple time sensitive deadlines in a fast paced environment
Excellent time management and organizational skills
Demonstrate flexibility, versatility, commitment, and good judgment
Proactively reach out or discover resources to determine solutions
Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
Must be able to work varying shifts 8am-5pm and 9am-6pm cst
Bilingual Preferred (Spanish) , but not required
Education and/or Experience:
Three or more years of related experience
High School Diploma or GED required
Computer and Software Skills:
Microsoft Office
Google Mail
Salesforce
Equal Opportunity Statement
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.