Online Banking Specialist jobs in the United States

As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.

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The purpose of this role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, you will provide education and knowledge of our consumer and small business products to existing and new customers.

Duties and Responsibilities

OPERATIONAL EXCELLENCE :

• Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, and issuance of cashiers’ checks.
• Research and resolve issues related to end of day banking center balancing.
• May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive-thru, and night drop.
• Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements.
• Review customers' account activity to ensure compliance with Bank Secrecy Act.
• May be responsible for the daily review of overdraft, uncollected, and significant balance change reports.
• Ability to originate new credit requests and respond to loan-related inquiries.
• Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.
• Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to the appropriate supervisor.

CUSTOMER SERVICE :