Online Banking Specialist jobs in Lawton, OK

Hours:

Shift 1: Monday - Friday, 3 PM - 7 PM; Saturdays, 8 AM - 1 PM
Shift 2: Monday - Friday, 1 PM - 6 PM; Saturdays, 8 AM - 1 PM

Summary of essential job functions:

• Exhibit excellent verbal and written communication skills
• Document all customer contact in database.
• Respond to secure messages/emails as assigned.
• Process online banking enrollments received electronically on a daily basis.
• Create and resolve service requests, as needed
• Complete daily reports as assigned both accurately and efficiently
• Meet acceptable standards for attendance and punctuality
• Be cooperative with co-workers and supervisors
• Work flexible hours
• Be open-minded to learning and willing to take on new tasks
• Help promote a positive, safe, and harassment-free environment
• Adhere to bank policies
• Complete additional duties as assigned

Minimum requirements:

• Basic customer service skills and knowledge of services provided in Internet Banking

Abilities required:

• Phone etiquette, good verbal and written communication skills, knowledge of Xperience, Q2 online banking platform, Q2 Central database and all related programs

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.