Operations Clerk jobs in Nassau, NY

Car sharing is similar to car rental except that car share members reserve and pay for car share vehicles by the hour or day on demand. Unlike car rental, car sharing includes insurance and EV charging. Members access vehicles from a nearby “hub” in their neighborhood. To join, individuals complete an online application. Members can make same-day reservations for a car share vehicle from their computer, smart phone or by telephone. Members use the car to run errands, for medical appointments, grocery shopping, visit relatives, get to a job interview, etc.

The Fleet Associate position encompasses work on DRIVE CDTA, a new electric vehicle (EV) car sharing project in New York’s Capital Region which is coordinated by Mobility Development Operations (MDO) in partnership with the Capital District Transportation Authority (CDTA) and other key organizations. This position will be based in Albany and will coordinate directly with the Program Coordinator on operations and member services. The position will be supported by our growing national team.

The Fleet Associate’s primary responsibility will be to support day-to-day carsharing operations for the Capital Region. The Fleet Associate will focus on operations to include fleet management and customer service. These responsibilities include:

• Weekly checks of vehicles for cleanliness and safety
• Interior and exterior cleaning of vehicles (minimum every 7 days)
• Light mechanical duties including:
• Battery jump or replacement
• Windshield wiper fluid replacement
• Windshield wiper replacement
• Bulb replacement: headlamp, brake, turn signal
• Tire pressure monitoring and inflation
• Documentation inspection: insurance and registration
• OEM/dealer coordination for scheduled maintenance, repairs, and recalls as needed
• Monitoring and maintaining cleanliness of dedicated parking spaces
• Remote and onsite monitoring of fleet:
• Coordination of vehicle maintenance schedule and archives
• Monitoring of fleet cleanliness, safety, and appearance
• Maintain fleet protocol and adjust as necessary
• Assist program security/soundness, including, monitoring EV charging cards and flagging and dealing with abusive members

The Fleet Associate will support the Program Coordinator and external project partners to:

• Coordinate operations on site at car sharing locations, establish rapport with site managers and manage any parking/vehicle issues at site locations.
• Monitor and execute weekly and monthly reports, which includes:
• Preparation of invoices and assessment of member fines and surcharges
• Updating weekly fleet utilization reports
• Creating weekly expense and revenue reports
• Coordinate as necessary with members in responding to emergencies (dead battery/tow emergencies, hardware malfunction, etc.) and in accident reporting and filing claims
• Support advertising strategy and direct marketing efforts when possible (marketing and outreach responsibilities may grow with the evolution of the position)
• Modify operational protocol
• Assist with management of software needs and changes
• Collaborate with mobility networks and organizations across Upstate New York.

- We are looking for any candidate to possess the following:

• Attendance - be punctual and timely to all in-person, telephone, or virtual meetings
• Problem Solving - identify problems early on, analyze solutions and work with team to solve and develop operating protocols
• Customer Service - Manage difficult or emotional customers, respond promptly to customers, respond to requests promptly, follow protocols as determined by the General Manager and meet commitments made to customers or partners.
• Safety and Security - Observe and maintain vigilance around the company’s safety and security procedures, and promptly report unsafe conditions to management
• Working Relationships - As a professional representative of Mobility Development, develop and maintain courteous and professional relationships with all clients, vendors, partners, representatives, and stakeholders.

• Familiar with vehicle maintenance and troubleshooting
• Ability to perform responsibilities outside in all seasons of environmental conditions
• Good listening, and communication skills (verbal and written)
• Outgoing personality; enjoy meeting and spending time with people
• Good memory and attention to detail
• Ease and familiarity with computers, email, and social media, basic database management (i.e. excel / google sheets)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Solution oriented in aspects of problem solving involving concrete variables and evolving situations, and ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Valid NYS Driver’s License and clean driving record.

• Bachelor’s in marketing, urban planning, social work, community relations, or equivalent years of experience working in a related field.
• understanding of commitment to transportation equity and environmental justice and/or experience in outreach, community education or community organizing
• Some fluency in Spanish and English: listening, speaking, reading and writing
• Comfort with and experience in sales environment or retail communications
• Familiarity with municipal government in Albany, including decision-making processes, key local actors and institutions
• Excellent oral and written communication skills
• Demonstrated commitment to diversity, equity, inclusion, and social justice
• Prior responsibility in sales and/or business operations

PHYSICAL DEMANDS:

• The physical demands described here are representative of what must be met by an employee to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand or walk, and operate a motor vehicle. The employee must occasionally lift or move up to 25 pounds.

WORK ENVIRONMENT:

The noise level in the work environment is generally moderate as the position entails primarily office work but will also require work in the field which can include in and around fleet vehicles, parking lots and garages, office buildings and community centers, for example.

Please email resume & cover letter to: careers@mobilitydevelopment.org

About Mobility Development:

Mobility Developing Operations is the management services division of Mobility Development Group. Mobility Development supports the launch and growth of shared mobility networks (carshare, bikeshare, ride-hailing, and volunteer transportation) from Los Angeles to Boston. Our team works with cities, transit agencies, non-profits, and technology firms to build programs focused on disadvantaged communities. We have worked with partners to design, launch, and operate over a dozen networks nationally since 2008.

Mobility Development is an Equal Opportunity Employer. MDO does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Overnight shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Fleet management: 1 year (Preferred)

Language:

• Spanish (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Albany, NY 12206