Order Clerk receives and processes orders for materials and merchandise. Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Being an Order Clerk confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. Additionally, Order Clerk may prepare packing lists or other order-related documentation. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Order Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Receive and process incoming orders from customers, ensuring the highest degree of accuracy.
RESPONSIBILITIES
1. Receives tooling sent in by customers for re-sharpening; utilizing the shop floor control system, enter customer information including name, address, shipping address, due dates, and part numbers to create a Work Order.
2. Refer to customer notes to record special instructions on customer order cards.
3. Serves as a resource for tool identification and routings; shares knowledge and expertise with team members.
4. Route tooling to the appropriate department using sorting bins.
5. When work is completed and ready to be returned to the customer, verify order information for accuracy; make any entries to finalize the work order including pricing changes, scrap tooling, and extra charges.
6. Pack, seal, and apply labels to prepare tooling for shipment.
7. Produce shipping labels using UPS software.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
Schedule:
Work Location: In person
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