Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
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Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives.
The Knipper Vision: Create the shortest path between patient and therapy.
Summary
Under the direction of the EVP, Director of Pharmacy Fulfillment Operations is responsible to provide leadership to business units to ensure the achievement of strategic goals. Knowledge and execution of high-volume fulfillment operation with attention to quality, efficiency, and regulatory compliance. Management and oversight of pharmacy staff including Pharmacy Managers, Supervisors, and staff level employees. Ability to work collaboratively with other business units.
KEY RESPONSIBILITIES:
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS:
PREFERRED EDUCATION AND EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
PHYSICAL DEMANDS:
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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