Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
OVERVIEW :
Embark on your journey as a Full-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program.
If you thrive on being on the move, this role offers a dynamic local route, servicing customer needs daily. From making deliveries, to performing replenishments of our managed inventory programs, and maintaining equipment, you'll be at the forefront of our innovative solutions.
This position is for our branch located at 5111 Tremont Ave, Davenport, IA 52807.
RESPONSIBILITIES :
The duties and responsibilities of this position include, but are not limited to :
o Performing replenishment and general maintenance of vending equipment
o Interacting with our customers while making deliveries
o Placing and fulfilling orders at customer sites
o Performing other duties as needed to ensure branch success
REQUIRED POSITION QUALIFICATIONS :
The following skills and qualifications are required for this position :
o 18 years of age or older, due to the nature of work
o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
o Proficient written and oral communication skills
o Proficient computer skills
o Learn and perform multiple tasks in a fast paced environment
o Demonstrate strong organization, planning and prioritizing abilities
o Highly motivated, self directed and customer service oriented
o Demonstrate attention to detail and strong sense of urgency
o Work independently as well as in a team environment
o Demonstrate our core values of ambition, innovation, integrity and teamwork
o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
o Pass a background check, required by a customer / contract serviced by this location
o Pass a sex offender registry check, required by a customer / contract serviced by this location
PREFERRED POSITION QUALIFICATIONS :
o Previous customer service or industry related work experience
TRAINING & DEVELOPMENT :
Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance.
The experience includes on-the-job, online, instructor led classroom and virtual trainings which will equip you with the knowledge, skills and strategies to be successful in your role and grow with the company.
Last updated : 2024-04-19
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