Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job description
Grow with us! Southwood offers competitive wages and benefits as well as an exciting and enriching work environment. If you’re looking for a rewarding career in the garden retail and landscaping industry, Southwood could be the place for you!
Team members receive:
Training
Team and Goal Oriented Culture
Flexible Schedule
Uniform
20% Employee Discount
Work Requirements for All Available Positions:
o Friendly, service-oriented personality (in person and on the phone)
o Ability to learn quickly and put new knowledge into action
o Ability to work quickly and accurately, even under pressure
o Detail oriented, effective multi-tasking, basic math skills
o Ability to bend and lift items up to 25 lbs. or more
o Reliability and Coachability
o Enthusiastic Team Player
o Willingness and availability to work retail hours, including Saturday or Sunday
o Must be able to work in the Unites States for any employer without sponsorship
We are seeking a highly organized, reliable and detail-oriented Fulfillment Coordinator
POSITION TITLE: Order Fulfillment Coordinator
REPORTS TO: Hard Goods Manager
FLSA STATUS: Non-exempt
CLASSIFICATION: Seasonal/Full-Time (Safety Sensitive)
OBJECTIVE: Under the direction of the Hard Goods Manager, the Order Fulfillment Coordinator is responsible for maintaining order statuses in Point of Sale System (Counterpoint), pulling items from inventory for Landscape projects, and fulfilling orders from outside vendors and online orders. Other duties will be as directed by the Hard Goods Manager.
RESPONSIBILITIES AND ESSENTIAL DUTIES:
COMPETENCIES:
QUALIFICATIONS:
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:
· Performs work indoors and outdoors during all types of weather and temperature conditions.
· Is aware of normal work hazards and exposure to fertilizers and pesticides.
· Performs work while standing or walking the majority of the time.
· Must be available to work some weekends and overtime during peak season.
· Must be able to lift 50 lbs. and maneuver trees weighing up to 1,000 lbs. with help and equipment.
· Moves 50 lbs. repeatedly.
Southwood Landscape and Garden Center is an Equal Opportunity Employer. Southwood does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, genetic information, national origin, veteran status or any other basis covered by applicable law. All employment related decisions are made on the basis of qualifications, merit, and company need.
Job Types: Full-time, Temporary
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Schedule:
Work Location: In person