Outbound Contact Center Manager jobs in Anchorage, AK

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

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14 Outbound Contact Center Manager jobs found in Anchorage, AK area

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Customer Service Representative
  • TriWest Healthcare Alliance
  • Anchorage, AK
  • ... in a fast-paced contact center. Responds to inbound calls and chat messages regarding ... May make outbound calls to schedule appointments based on Veteran or VA request. Resolves ...
  • 3 days ago

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Manager, Contact Center (Anchorage, AK)
  • TriWest Healthcare Alliance
  • Anchorage, AK
  • Are you our next Manager, Contact Center? This position manages daily Contact Center operations and staff with a focus on delivering exemplary customer service in a call center environment. Contact ...
  • 3 days ago

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Claims Customer Service Representative (Anchorage, AK)
  • TriWest Healthcare Alliance
  • Anchorage, AK
  • ... outbound calls to resolve Veteran billing issues. · Consistently displays professional and ... center or customer service experience · Knowledge of medical claims processing/review · Managed ...
  • 3 days ago

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Nurse Manager
  • Home Instead
  • Anchorage, AK
  • This is your first point of contact for questions pertaining to your primary responsibilities ... Center, The Hub, and more ). * Keep detailed documentation of all relevant phone and in-person ...
  • 6 days ago

Anchorage (officially called the Municipality of Anchorage; Dena'ina: Dgheyaytnu) is a unified home rule municipality in the U.S. state of Alaska. With an estimated 298,192 residents in 2016, it is Alaska's most populous city and contains more than 40 percent of the state's total population; among the 50 states, only New York has a higher percentage of residents who live in its most populous city. All together, the Anchorage metropolitan area, which combines Anchorage with the neighboring Matanuska-Susitna Borough, had a population of 401,635 in 2016, which accounts for more than half of the s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$82,896 to $125,255
Anchorage, Alaska area prices
were up 2.8% from a year ago

Outbound Contact Center Manager in Austin, TX
Monitor key metrics for individual team members and hold them accountable.
October 02, 2019
Provide feedback and enforce best practices across the workflow.
November 15, 2019
Manage capacity by distributing tasks to ensure SLA adherence.
December 22, 2019