Outbound Contact Center Manager jobs in Brookline, MA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Project Manager
  • Maximus
  • Boston, MA FULL_TIME
  • Job Description Summary

    Job Summary

    Essential Duties and Responsibilities:

    - Primary responsibility for daily management functions including developing and implementing strategic plans and objectives for the project.

    - Responsible for management and oversight of project business units and resources, ensures compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs).

    - Ensure compliance with all internal and external requirements, program business rules, as well as state and federal regulations.

    - Oversee the quality and timeliness of contractually required reports and deliverables.

    - Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans.

    - Work with project and executive leadership to develop performance goals and objectives for the project and staff, and monitor the achievement of those goals.

    - Analyze daily, weekly, and monthly reports for performance measurement and efficiencies.

    - Identify potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly.

    - Provide direction to team members and resolve problems in a timely and professional manner.

    - Facilitate communication on project status, to include applicable corrective and preventive actions to leadership.

    - Ensure project budget and related financial schedules meet corporate requirements.

    - Assist in creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality.

    - Develop, modify, and execute project policies, ensuring all project team members are in compliance. - Assist with issues and risk management, and participate in mitigation and contingency actions to address the risks.

    - Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams.

    - Perform other duties as assigned by leadership.

    Minimum Requirements:

    - Bachelor's degree with 5 years of project management experience.

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Posted Max

    USD $120,000.00/Yr.

    Posted Min

    USD $90,000.00/Yr.
  • 21 Days Ago

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Registered Nurse - Contact Center (FT)
  • East Boston Neighborhood Health Center
  • Revere, MA FULL_TIME
  • Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
  • 18 Days Ago

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Sr Manager, Workforce Management
  • Constant Contact
  • Waltham, MA FULL_TIME
  • As the Senior Manager of Workforce Management, you will be responsible for the management of Capacity Planning, Forecasting, Scheduling and Real Time Monitoring, supporting the 300 person global Custo...
  • 20 Days Ago

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Display and Paid Social Manager
  • Constant Contact
  • Waltham, MA FULL_TIME
  • We are seeking an experienced, highly motivated, creative and organized individual to join our growing team as our Display and Social Media Manager. This is a dynamic role that will require someone wh...
  • 1 Day Ago

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Procurement Category Manager
  • Constant Contact
  • Waltham, MA FULL_TIME
  • We are looking for an experienced Category Manager to strategically manage the spend across various human resources, facilities and general and administrative indirect spend categories. The successful...
  • 8 Days Ago

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Software Engineering Manager - Content Management System
  • Constant Contact
  • Waltham, MA FULL_TIME
  • Our culture thrives on the pillars of remote collaboration, diversity, and proactive thinking. Our teams are distributed across North America, united by a common goal: to drive innovation and foster a...
  • 4 Days Ago

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0 Outbound Contact Center Manager jobs found in Brookline, MA area

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Patient Coordinator, Endoscopy Call Center
  • Partners Healthcare System
  • Chestnut Hill, MA
  • Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a pos...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative - Radiology
  • Beth Israel Lahey Health
  • Boston, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative 24 Hour Night
  • Beth Israel Lahey Health
  • Boston, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/28/2024 12:00:00 AM

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Medical Call Center Supervisor
  • FENWAY HEALTH
  • Boston, MA
  • Job Type Full-time Description Under the supervision of the Medical Call Center Manager, the Medical Call Center Supervi...
  • 3/27/2024 12:00:00 AM

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Associate Director - Membership, Waltham
  • YMCA
  • Boston, MA
  • Associate Director - Membership, Waltham Job Description Expectations: Provide excellent member service by exceeding mem...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Cambridge, MA
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon ...
  • 3/27/2024 12:00:00 AM

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Program Manager - Call Center Patient Support Services - Remote
  • IQVIA, Inc.
  • Northborough, MA
  • **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
  • 3/26/2024 12:00:00 AM

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Customer Project Manager - Minneapolis/St. Paul, MN
  • Philips
  • Cambridge, MA
  • Job Title Customer Project Manager - Minneapolis/St. Paul, MN Job Description Serve the healthcare community through eff...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, Brookline has a total area of 6.8 sq mi (17.7 km2), all but 0.039 sq mi (0.1 km2) (0.44%) of which is land. The northern part of Brookline, roughly north of the D-line tracks, is urban in character, as highly walkable and transit rich. The population density of this part of town is nearly 20,000 inhabitants per square mile (8,000/km2), on a par with the densest neighborhoods in nearby Cambridge, Somerville and Chelsea, Massachusetts (the densest cities in New England), and just below that of central Boston's residential districts (Back Bay, South E...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$132,289 to $178,130
Brookline, Massachusetts area prices
were up 2.5% from a year ago

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