Outbound Contact Center Manager jobs in Cedar Falls, IA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative I Part-Time-Hybrid Remote Schedule
  • Veridian Credit Union
  • Cedar, IA PART_TIME
  • Contact Center Representative 1

    MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA

    Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked!

    Part-Time (32-35 hr.) Flexible weekday schedule. Required 3 nights until 7pm and periodic Saturdays 9-1

    Hybrid Remote- 2 days in-office per week choosing from T/W/TH. Rest of the week working from home!

    3 weeks of paid training

    15.43 an hour

    https://www.veridiancu.org/belong/careers/benefits-overview

    JOB DESCRIPTION

    SUMMARY

    Under general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.

    ESSENTIAL FUNCTIONS

    • Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
    • Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
    • Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.
    • Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
    • Actively cross-sell credit union services by providing information to current, new and potential members.
    • Consistently achieve established monthly and annual sales and service goals.
    • Actively refer members to appropriate position and/or department within all Veridian Companies.
    • Maintain necessary departmental files, updating member/credit union information as required.
    • Prepare and maintain reports as required.
    • Maintain member confidence and protect operations by keeping information confidential.
    • Contribute to team effort by accomplishing related results as needed.
    • Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
    • Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
    • Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.

    KEY ATTRIBUTES

    • Oral and written communication skills.
    • Member service focus.
    • Attention to detail and accuracy.
    • Positive attitude that supports a team environment.
    • Dependable and punctual; flexible during peak times.
    • High level of confidentiality.
    • Organizational skills.
    • Self-motivated; ability to work without close supervision.
    • Problem solving; analysis.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
    • Occasionally lift and/or move items over 10 pounds.
    • Remain sedentary (seated) for extended periods of time.

    WORKING CONDITIONS

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

    TRAVEL

    Limited travel expected.

    REQUIRED EDUCATION AND EXPERIENCE

    • High School Diploma.
    • Related work experience in customer service, preferably in a call center environment and/or at a financial institution.
    • Proficiency in electronic services.
    • Fluent computer skills in a Microsoft Windows Environment.

    OTHER DUTIES

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    ABOUT VERIDIAN

    Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

  • 24 Days Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Williams, IA FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • Just Posted

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General Manager
  • Fourteen Foods Career Center
  • Cedar, IA FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 24 Days Ago

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Manager Trainee
  • Menard, Inc Career Center
  • MARSHALLTOWN, IA FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 13 Days Ago

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Manager Trainee
  • Menard, Inc Career Center
  • MASON CITY, IA FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 17 Days Ago

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Manager Trainee
  • Menard, Inc Career Center
  • CEDAR FALLS, IA FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 18 Days Ago

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0 Outbound Contact Center Manager jobs found in Cedar Falls, IA area

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Insurance Customer Service Representative
  • Oculus Search Partners LLC
  • Waterloo, IA
  • Location Waterloo, IA **Insurance Customer Service Representative** **Waterloo, IA** **$30-45K** Our client is seeking a...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Bridgewaypro
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Riverscapesearch
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Douglasnichole
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 3/27/2024 12:00:00 AM

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Sales and Management Intern
  • Buckle LLC
  • Cedar Falls, IA
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Ssgnetwork
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist
  • Rollins, Inc.
  • Cedar Falls, IA
  • ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022192 Showing ...
  • 3/25/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Cedar Falls, IA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/24/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$105,856 to $142,537
Cedar Falls, Iowa area prices
were up 0.8% from a year ago

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